Nasya Pate

• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Helped members resolve account problems and navigate internal systems to

handle routine needs.

Offered exceptional customer service to differentiate and promote company

brand.

Answered member questions about products and services.

Adjusted bills and refunded money to resolve customers' service or billing

complaints.

Exceeded established service goals while leveraging customer service, sales and

employee management best practices.

Engaged in conversation with customers to understand needs, resolve issues and

answer product questions.

• Executed Wire Transfers, stop payments and account transfers.
• Wrote and distributed customer correspondence .
• Maintained friendly and professional customer interactions
• Performed special services for customers, ordering bank cards and checks.
• Identified transaction errors when debits and credits did not balance.
• Recommended enhancements and updates to system software based on performance data and user feedback.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Leveraged customer service and sales abilities to consistently meet performance goals.
• Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Front desk work.
• Applied HIPAA privacy and security regulations while handling patient information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained health, financial and religious information from patients at time of admission.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.

• Completed opening, closing and shift change tasks by following company guidelines.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Verified orders and bagged items for easy transport.
• Took orders, prepared foods and processed payments in full-service establishment.
• Reviewed current menu to create specific foods.
• Created food items following substitutions for dietary needs, food allergies and preferences.
• Acquired new skills to support team and further accommodate customer needs.
• Followed staff performance and service standards to deliver consistent and positive customer experiences.