Natacha Leigh
Lafayette Hill
Summary
Dynamic professional leader dedicated to driving team success and consistently exceeding objectives. Proven track record in team collaboration, strategic planning, and innovative problem-solving, combined with strong communication skills and adaptability. Recognized for reliability and the ability to cultivate a productive, positive work environment while effectively navigating changing demands to achieve organizational goals. Committed to empowering teams and enhancing performance through strategic vision and collaborative efforts.
Overview
19
19
years of professional experience
Work History
Sale Consultant
Buckhead meat and seafood
05.2024 - Current
- Company Overview: a sister company of Sysco
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Followed up with existing customers to provide additional support and address concerns.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Cheese Buyer, Assistant Team Leadership
Whole Foods Market
03.2018 - 04.2024
- Specialty Department for 12 months, promoted to cheese buyer in February 2020 and was promoted as Assistant Team leader in January 2022.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Part time flex driver
Uber/Amazon
09.2017 - 01.2018
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
server
Paramour Restaurant, Wayne hotel
04.2014 - 07.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
La belle époque Restaurant
06.2012 - 08.2013
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Savona Restaurant
03.2007 - 10.2010
- Savona is a fine dining establishment in the Philadelphia area. After few months, I promoted to the position of maître d’hotel. S
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front server
Hotel St Regis resort & spa
06.2006 - 02.2007
- During my time at the St Regis hotel & spa I primarily served in as an “in suite” dining server, customizing hotel guests food selections.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Developed strong knowledge of the menu and ingredients, enabling accurate recommendations for guests with dietary restrictions or allergies.
- Contributed to a positive work environment by maintaining open communication lines with team members and management.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associates degree - hotel and restaurant management- fine dining specialty
Ecole De Paris Des Métiers De La Table
Paris, France01.2001
Certificate - accounting and business sales
Branly
Melun, France01.1999
High school - undefined
01.1998
Skills
- Service excellence
- Effective team leadership
- Food and wine pairing knowledge
- Proficient multi-tasking
- Proficient time management
- Client relationship management
- Order processing oversight
- Detail-oriented
- Team inspiration
Languages
French
Native or Bilingual
Timeline
Sale Consultant
Buckhead meat and seafood
05.2024 - Current
Cheese Buyer, Assistant Team Leadership
Whole Foods Market
03.2018 - 04.2024
Part time flex driver
Uber/Amazon
09.2017 - 01.2018
server
Paramour Restaurant, Wayne hotel
04.2014 - 07.2016
Server
La belle époque Restaurant
06.2012 - 08.2013
Server
Savona Restaurant
03.2007 - 10.2010
Front server
Hotel St Regis resort & spa
06.2006 - 02.2007
High school - undefined
Associates degree - hotel and restaurant management- fine dining specialty
Ecole De Paris Des Métiers De La Table
Certificate - accounting and business sales
Branly
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