Natacha Torres Quiros
Allentown
Summary
Adaptable professional with experience in direct support, retail management, and collections. Skilled in supervising teams, supporting individuals with disabilities, and maintaining high operational standards. Proven ability to handle cash management, resolve customer issues, and document processes accurately. Strong communicator dedicated to fostering inclusion and delivering excellent service in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Arc of Lehigh and Northampton Counties
Bethlehem, PA
10.2018 - Current
- Provide in-home support to an adult with intellectual and developmental disabilities, helping him with daily living activities, personal care, and household tasks, so he can live as independently as possible.
- Support community integration by accompanying the individual to appointments, recreational activities, and errands, encouraging social interaction and inclusion.
- Complete accurate daily documentation and timesheets, communicating changes in needs or behavior to the managing employer and agency staff to keep supports on track.
Shift Manager
ALDI
Allentown, PA
10.2014 - 07.2022
- Led daily store operations during assigned shifts, delegating tasks, coaching associates, and acting as manager-on-duty to keep the store running smoothly and on standard.
- Opened and closed the store, handling keyholder duties such as safe and register counts, cash office procedures and end-of-day paperwork while maintaining Aldi cash-handling and security policies.
- Maintained high merchandising and productivity standards by stocking shelves, organizing pallets, and monitoring inventory levels while responding quickly to customer issues to keep lines short and shoppers satisfied.
Collections Representative
GC Services
Lakeland, FL
08.2013 - 08.2014
- Contacted customer with past-due accounts by phone to discuss balances, explain billing details, and work toward resolving delinquent accounts in a high-volume call center environment.
- Negotiated payments arrangement and set up repayments plans that aligned with customers' financial situations while meeting company policies and monthly collection targets.
- Documented call notes, promises to pay, and account status updates accurately in the system to support compliance, quality assurance, and follow-up by the broader collections team.
Shift Manager
McDonald's
Allentown, PA
05.2007 - 06.2014
- Supervised a team per shift, delegated station assignments, and maintained smooth, efficient restaurant operations during high-volume periods.
- Monitored food safety, cleanliness, and cash handling procedures to ensure compliance with McDonald's standards and reduce errors and customer complaints.
- Trained and coached new and existing crew members on policies, customer service, and line efficiency, improving shift performance and service speed.
Education
High School Diploma -
William Allen High School
Allentown, PA05.2007
Skills
- Team Supervision
- Cash Handling Procedures
- Accurate Documentation
- Solution Development
- Conflict Resolution
- Phone Communication
- Inventory Management
- Sales Reporting
Certification
- First Aid Certification
- CPR Certification
Timeline
Direct Support Professional
The Arc of Lehigh and Northampton Counties
10.2018 - Current
Shift Manager
ALDI
10.2014 - 07.2022
Collections Representative
GC Services
08.2013 - 08.2014
Shift Manager
McDonald's
05.2007 - 06.2014
High School Diploma -
William Allen High School