Natalee Lopez
York
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and mastering data entry at Cintas. Excelled in customer service, significantly improving client relations. Skilled in Microsoft Excel and adept at time management, consistently delivering projects ahead of schedule. Continuously pursued professional development in office administration, ensuring best practices.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Cintas
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Phlebotomy Trainer
Freedom Plasma
07.2022 - 05.2023
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Documented donors are monitored throughout the plasma donation process to ensure accuracy in documentation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
Administration Assistant
City Of York
03.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Education
High School Diploma -
William Penn Senior High School
York, PA05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Time Management
Timeline
Administrative Assistant
Cintas
05.2023 - Current
Phlebotomy Trainer
Freedom Plasma
07.2022 - 05.2023
Administration Assistant
City Of York
03.2019 - 02.2021
High School Diploma -
William Penn Senior High School
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