Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Natalia Tran

Eddystone

Summary

Dynamic and detail-oriented professional with extensive experience at SmartPark, Inc. Proven ability to enhance customer loyalty through exceptional service and clear communication. Skilled in cash handling and issue resolution, consistently training new staff to uphold high standards. Adaptable and organized, committed to fostering positive customer experiences with a smile on my face and warmth in my voice.

Adaptable and willing to jump into any role needed to get the job done.


Overview

14
14
years of professional experience

Work History

Cashier/Cashier Trainer

SmartPark, Inc
03.2023 - Current
  • Greeted customers entering the lot and responded promptly to customer needs.
  • Welcomed and directed customers to pickup parking spots
  • Answered Phones about general questions, reservation directions, and directed calls to higher ups.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Trained New Morning shift cashiers and beginning dispatchers.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer loyalty and retention.

Cashier/Cashier Trainer

Expresspark, Inc
03.2022 - Current

Exact same responsibilities as Smartpark, as this is the sister company and same position.

  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Operated POS system to complete cash, credit and check transactions.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Increased customer loyalty and retention.
  • Learned duties for various positions and provided backup at key times.
  • Answered phone calls about reservations and general inquiries

In Home Aid

Comfort Keepers Home Care
09.2021 - 03.2022
  • Developed and implemented care plans for clients.
  • Scheduled and coordinated medical appointments.
  • drove to appointments and fun
  • Assisted with general quality of life care
  • meal preparations for times when clients didn't have care
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

AAFES Food Court Associate

AAFES
01.2012 - 10.2014
  • Accurately operated cash register to process customer payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Brewed coffee and tea and changed out drink station syrups.
  • General Line Cook duties AT AAFES Denny's TOGO
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

No Degree - Culinary Arts

The Art Institute Culinary Institute of Las Vegas
Las Vegas, NV

High School Diploma -

Cheyenne High School
North Las Vegas, NV
06-2010

Skills

  • Attention to detail
  • Customer relations
  • Clear communication
  • Issue resolution
  • Multitasking and organization
  • Situational awareness
  • adaptability
  • Strong over the phone customer service

Interests

I'm eager to learn and love learning new things Personal Development and Self-Improvement are things I always strive to I love nothing more than to find ways to do better, and be better learning new skills makes life so much brighter! I love Cooking, Art, Games, Science, brazilin jujitsu and weight training Verity is the spice of life! I may not be the best at everything, but I am determined to beat my past self

Timeline

Cashier/Cashier Trainer

SmartPark, Inc
03.2023 - Current

Cashier/Cashier Trainer

Expresspark, Inc
03.2022 - Current

In Home Aid

Comfort Keepers Home Care
09.2021 - 03.2022

AAFES Food Court Associate

AAFES
01.2012 - 10.2014

No Degree - Culinary Arts

The Art Institute Culinary Institute of Las Vegas

High School Diploma -

Cheyenne High School
Natalia Tran