NATALIE APONTE
Bethlehem
Summary
Motivated and detail-oriented professional transitioning into Agile Business Analysis, Scrum Master, and Project Coordination roles with a strong educational foundation in Business Administration and Applied Psychology. Combines business operations knowledge, stakeholder engagement, and behavioral insight to support collaboration, communication, and team effectiveness within Agile environments. Experienced supporting healthcare operations, customer engagement, workflow improvement, reporting, and cross-functional coordination in fast-paced environments. Skilled in stakeholder communication, process analysis, documentation, operational support, and managing priorities across teams. Foundational knowledge of SAFe Scaled Agile Framework, Scrum principles, Agile ceremonies, Jira work management, and Agile delivery practices including Epics, Features, and User Stories. Passionate about continuous improvement, servant leadership, and delivering business value through Agile ways of working.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graduate Assistant
Eastern University
St. Davids, PA
05.2026 - Current
- Support faculty-led research, reporting, and operational initiatives while improving departmental workflows and documentation processes.
- Assist with collecting, organizing, and analyzing institutional data to support reporting, operational assessments, and business needs.
- Collaborate with stakeholders and cross-functional teams to coordinate priorities and improve workflow efficiency.
Case Manager / Recovery Coach
St. Luke’s Penn Foundation
Sellersville, PA
03.2024 - Current
- Manage client caseloads while coordinating with multidisciplinary teams to support continuity of care and operational efficiency.
- Utilize EPIC systems to document client information, maintain accurate records, and support reporting and compliance requirements.
- Identify workflow improvement opportunities and assist with streamlining operational processes and communication.
- Balance multiple priorities while supporting collaboration, stakeholder communication, and issue resolution.
Sales & Leasing Consultant
Toyota Peruzzi
Hatfield, PA
04.2023 - 03.2024
- Conducted customer needs analysis and recommended tailored solutions aligned with customer and business objectives.
- Maintained CRM documentation, tracked pipeline activity, and supported operational reporting for leadership visibility.
- Strengthened communication, prioritization, and problem-solving skills through daily client engagement.
Retail Sales Consultant
AT&T
Whitehall, PA
12.2019 - 01.2023
- Analyzed customer usage trends to recommend solutions and improve customer experience outcomes.
- Supported operational reporting, account management, and documentation using enterprise systems and reporting tools.
- Mentored peers on systems navigation, customer engagement practices, and workflow consistency.
Sales Assistant Manager
Rent-A-Center
Easton, PA
01.2019 - 12.2019
- Analyzed sales and operational metrics to identify trends and support workflow improvements.
- Coordinated activities across sales, inventory, and customer service teams to improve operational efficiency.
- Supported leadership with reporting, issue resolution, team coordination, and operational support.
Education
Bachelor of Science - Applied Psychology
Albright College
Master of Business Administration - Organizational Management
Eastern University
01.2026
Skills
- Microsoft Excel, Word, PowerPoint, Salesforce CRM, EPIC EHR Systems, Tableau (Fundamentals), SQL (Basics), Jira Fundamentals, Agile/Scrum Methodologies, SAFe Framework, Reporting & Documentation Systems, Work Item Tracking, Backlog Management, Agile Ceremonies
Websites
Certification
SAFe Scrum Master Certified | Jira Fundamentals & Jira University Learning Paths | Agile 101 Fundamentals | Scrum Guide Self-Study | Agile Project Management Fundamentals | Introduction to Scrum Ceremonies & Agile Team Collaboration
CAREER HIGHLIGHTS
- Agile & Scrum Foundations: Built foundational knowledge in SAFe, Scrum, Agile methodologies, Jira workflows, and Agile delivery concepts including Epics, Features, User Stories, and backlog management.
- Process Improvement & Operational Support: Identified workflow gaps and supported operational efficiencies across healthcare and customer-focused environments.
- Stakeholder Collaboration & Communication: Partnered with clients, customers, leadership, and cross-functional teams to coordinate priorities and improve outcomes.
- Data Tracking & Reporting: Utilized enterprise systems and reporting tools to document, analyze, and communicate operational and customer data.
CORE COMPETENCIES
- Business Analysis
- Agile & Scrum Fundamentals
- SAFe Methodologies
- Stakeholder Communication
- Workflow Documentation
- Process Improvement
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Requirements Gathering
- Jira Fundamentals
- Backlog & Work Item Management
- Epics, Features & User Stories
- Operational Support
- Team Coordination
- Customer Engagement
- Problem Solving
- Servant Leadership
Timeline
Graduate Assistant
Eastern University
05.2026 - Current
Case Manager / Recovery Coach
St. Luke’s Penn Foundation
03.2024 - Current
Sales & Leasing Consultant
Toyota Peruzzi
04.2023 - 03.2024
Retail Sales Consultant
AT&T
12.2019 - 01.2023
Sales Assistant Manager
Rent-A-Center
01.2019 - 12.2019
Bachelor of Science - Applied Psychology
Albright College
Master of Business Administration - Organizational Management
Eastern University