Natalie Bowman
Pittsburgh
Summary
Dynamic leader with executive experience excelling in operations management and client relationship building. Proven ability to execute on strategic initiatives that improvement performance, productivity, reduce cost, and increase wallet share. Skilled in complex problem-solving and decision-making, fostering cross-functional collaboration to achieve strategic goals and elevate customer satisfaction.
Overview
17
17
years of professional experience
Work History
Vice President, Valuations
ServiceLink
12.2018 - Current
- Lead strategic initiatives to improve team productivity, client performance, and provide us the ability to scale.
- Collaborate with reporting teams to create BI dashboards to analyze key performance indicators (KPIs), immediately identify ares of opportunity, execute solutions for improvement, and promote customer performance.
- Spearhead cross functional projects that align with department goals and client satisfaction.
- Analyze market and client trends to propose process enhancements that will position us to be awarded increased allocation.
- Responsible for meeting and exceeding department budgeted revenue.
- Cultivate strong relationships with stakeholders including customers and vendors to improve performance.
Assistant Vice President, Valuations
ServiceLink
01.2016 - 12.2018
- Led cross-functional teams inclusive of customer service, quality control, and EXOS scheduling.
- Collaborated with customers to streamline their valuation processes, gain efficiencies, and reduce cost.
- Implemented processes to gain synergies across the department allowing us to reduce overtime and decrease personnel expense.
- Partnered with technology teams team to deploy our proprietary QC platform that would ultimately improve quality key performance indicators (KPIs) and customer performance.
- Developed dynamic reporting dashboards tailored to customer Service Level Agreements (SLAs) inclusive of heat map technology, trending, and predictive analytics.
Manager, Valuations Quality Control
ServiceLink
05.2011 - 01.2016
- Managed Quality Control (QC) Pre-Delivery and Post-Delivery teams.
- Implemented training programs for team members to improve service and quality.
- Responsible for meeting and exceeding quality control key performance indicators (KPIs) while increasing team and employee productivity.
- Mentored line level staff to exploit strengths while improving weaknesses.
Quality Control Analyst
ServiceLink
05.2009 - 05.2011
- Conducted quality reviews of appraisal products to ensure compliance with industry and client requirements.
- Engaged appraisers to discuss revisions needed.
Education
High School Diploma -
Shaler Area High School
Pittsburgh PA06-2000
Skills
- Process improvement
- Decision-making and execution
- Budget oversight
- Complex Problem-solving
- Relationship building
- Strategic planning
Timeline
Vice President, Valuations
ServiceLink
12.2018 - Current
Assistant Vice President, Valuations
ServiceLink
01.2016 - 12.2018
Manager, Valuations Quality Control
ServiceLink
05.2011 - 01.2016
Quality Control Analyst
ServiceLink
05.2009 - 05.2011
High School Diploma -
Shaler Area High School