NATALIE CHIK
Bloomsburg,PA
Summary
Motivated individual working toward Masters degree in Business Administration, Concentration in Leadership and Human Resources. Possess experience in problem solving and effect communication. Proven success working within fast-paced, collaborative settings.
Overview
12
12
years of professional experience
Work History
Virtual Patient Observer
Geisinger Medical Center
11.2021 - Current
- As a virtual observer, it is my responsibility to ensure the patient’s safety. I continuously monitor virtually in real time and watch different patient behaviors pertaining to dementia to Alzheimer, suicide risk, combativeness, and elopement risk. I accomplished how to properly keep patients safe in their environment setting and manage their behaviors.
- Provide patient safety
- Report on any unusual behaviors to the clinical staff
- Admit and discharge qualified patients
- Keep a clean and safe environment
- Give reports at the end of each shift
- Document every 4 hours of interventions that were done
- Maintain open communication with all staff members
- Train all new hires and provide a welcoming environment
- Utilize EPIC
- Monitored patient behavior to ensure safety and well-being in clinical settings.
- Assisted healthcare staff by providing timely reports on patient conditions and needs.
Patient Companion
Geisinger Medical Center
01.2023 - 05.2026
- Being a patient companion has helped me learn how to care for patients in a hospital setting and prioritize their safety. I observe and prevent patients from pulling on any lines, drains or tubes, getting out of bed, and note any suspicious activity.
- Communicate efficiently and effectively with all staff members concerning patient care and support
- Document patient safety interaction every 4 hours
- Ensure patient confidentiality in compliance with HIPA
- Use EPIC to document patients’ information and reporting
- Assisted patients with daily activities, enhancing comfort and promoting well-being.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Provided emotional support to patients, fostering a compassionate care environment.
Server
Eagle Rock Resort
11.2018 - 08.2024
- Being a server came with a lot of responsibilities. I learned to serve on a tray properly, memorized food orders, utilized a point of sales system, multitasked, worked as a team, paid attention to detail, worked under pressure, and upsold specialty menu items and drinks. In addition, I input food orders and reset tables.
- Maintained extensive knowledge of the menu
- Provided constant communication with back-of-house staff and front-of-house staff
- Maintained proper sanitation standards
- Provided exceptional customer service
- Made sure all dietary items were met
- Conducted inventory at the end of every month and assist with restocking
- Fulfilled guest needs and requests
- Can work efficiently in a fast-paced environment
- Collaborated with kitchen staff to coordinate timely food preparation and presentation.
- Trained and mentored new servers on menu knowledge and service protocols.
Banquet Server
Eagle Rock Resort
11.2018 - 08.2024
- I’ve had many experiences working as a banquet server, from setup to breakdown and working as a team. I accomplished how to properly serve guests in event settings, act professionally and as efficiently as possible. I tore down and set up tables and chairs, set place settings, decorated, shined silverware and dinnerware and served tableside and buffet style.
- Welcomed and seated guests
- Made sure all dietary needs were met
- Routinely cleared tables
- Trained and mentored new hires
- Followed all health and safety regulations
- Served over 150+ guests
- Served weddings, anniversaries, retirement, birthday and special events
- Delivered exceptional customer service during large-scale events, enhancing guest satisfaction and experience.
- Collaborated with kitchen staff to ensure timely and accurate food service for banquet functions.
- Set up and broke down event spaces efficiently, adhering to detailed floor plans and timelines.
Bartender
Eagle Rock Resort
11.2018 - 08.2024
- As a bartender I had many successes. I took the skills I learned and applied them, I learned to make specialty drinks, developed an in-depth knowledge of wine, beer, and liquors. I learned how to multitask making drinks and providing a great service.
- Provided a warm and welcoming experience
- Promoted drink specials and exceptional service
- Customized special nonalcoholic and alcoholic drinks
- Maintained a clean and safe environment
- Conducted inventory at the end of every month
- Trained and mentored new bartenders
Golf Shop Clerk
Eagle Rock Resort
04.2015 - 05.2024
- I accomplished many things working in this position. I learned to expand my knowledge about golf and even learned how to play. I utilized my skills and applied them by checking clients in, scheduling tee-times, receiving inbound calls and making outbound calls, upgraded my computer skills and learned to adapt to constant changes.
- Scheduled client’s appointments and built strong relationships
- Processed transactions using point of sales systems
- Conducted inventory for supplies and materials
- Obtained accurate records
- Provided client friendly environment
- Trained new hire’s and provided a welcoming environment
- Took inbound calls and made outbound calls
- Sold merchandise
- Made independent decisions
- Assisted with golf tournaments
- Served as a resource for customers seeking guidance on golf rules, etiquette, or local course information.
Ski Shop Clerk
Eagle Rock Resort
11.2014 - 05.2024
- As a ski shop clerk, I learned to adapt to change and improve my customer service skills by resolving problems, selling merchandise, training and mentoring new hires. I sold merchandise while checking in clients and made sure they got exceptional service.
- Managed daily clerical tasks such as data entry, filing paperwork and customer service.
- Handled all transactions and cash handling
- Displayed and sold ski and snowboarding merchandise
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Trained new employees on shop procedures and customer interaction standards.
- Assisted in boosting sales by creating attractive merchandise displays and promoting special offers.
Education
MBA - Business Administration
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2028
Bachelor of Science - Business Administration
Bloomsburg University of Pennsylvania
Bloomsburg, PA01-2020
Associate of Science - Business Management
Luzerne County Community College
Nanticoke, PA01-2018
High School Diploma -
Berwick Area High School
Berwick, PA01-2014
Skills
- Training and onboarding
- Customer service
- POS systems & EPIC
- Spreadsheets & Microsoft Office
- Marketing & Sales
- Empathy display
- Power BI
- Data entry
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- Money handling
- Administrative skills
- Office administration
Timeline
Patient Companion
Geisinger Medical Center
01.2023 - 05.2026
Virtual Patient Observer
Geisinger Medical Center
11.2021 - Current
Server
Eagle Rock Resort
11.2018 - 08.2024
Banquet Server
Eagle Rock Resort
11.2018 - 08.2024
Bartender
Eagle Rock Resort
11.2018 - 08.2024
Golf Shop Clerk
Eagle Rock Resort
04.2015 - 05.2024
Ski Shop Clerk
Eagle Rock Resort
11.2014 - 05.2024
MBA - Business Administration
Bloomsburg University of Pennsylvania
Bachelor of Science - Business Administration
Bloomsburg University of Pennsylvania
Associate of Science - Business Management
Luzerne County Community College
High School Diploma -
Berwick Area High School