Natalie Rivera
Reading
Summary
Experienced professional knowledgeable in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Sunrise Logistics
07.2022 - Current
- Organize and manage inventory
- Organize the storage and distribution of goods
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Communicate with customers and suppliers
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Knowledge of warehouse and transportation operations.
- Tracked orders and notified customers of status or potential delays.
Wax Specialist
European Wax Center
11.2021 - 03.2022
- Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
Style Consultant
Target
07.2018 - 11.2021
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Create displays that will effectively exhibit merchandise
Education
Full Specialist Esthetician License -
Aveda Institute Brandon
Brandon, FL10.2021
High School Diploma -
Governor Mifflin High School
Shillington, PA06.2016
Skills
- Customer Service
- Decision-Making
- Logistics Analysis
- Shipment Coordination
- Inventory Management
- Problem- Solving
- Warehousing Processes
- Microsoft Office expertise
- Attention to Detail
Timeline
Logistics Coordinator
Sunrise Logistics
07.2022 - Current
Wax Specialist
European Wax Center
11.2021 - 03.2022
Style Consultant
Target
07.2018 - 11.2021
Full Specialist Esthetician License -
Aveda Institute Brandon
High School Diploma -
Governor Mifflin High School
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