Drew McClinton
Philadelphia
Summary
Qualified Retail Manager with robust background in retail management. Demonstrated proficiency in team leadership and inventory control. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Retail Sales and Store Support
Acme
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager
CVS Pharmacy
10.2020 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Associate
Giant Food Stores
11.2017 - 01.2020
- 3 years experience providing customer service, managing guest services, and experience as beer garden associate, also working the register for check-out/cashier.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Cart Attendent
BJ’s Wholesale Store
10.2016 - 10.2017
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
Delivery
The Review - Newspaper
01.2010 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Concession Associate
Regal Movie Theater
01.2015 - 09.2015
- Attended the Concession box at Regal movie theater and ushering customers, involving customer service and handling many types of people and situations in a professional and friendly manner.
- Managed concession stand opening and closing duties efficiently, streamlining daily processes for consistent operation success.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maximized efficiency in task completion by utilizing downtime for restocking supplies, cleaning work areas, and prepping food items.
Education
Cook-Wissahickon School
Philadelphia, PAHill Freedman World Academy
Philadelphia, PARoxborough High School
Philadelphia, PA01.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Retail Sales and Store Support
Acme
02.2025 - Current
Manager
CVS Pharmacy
10.2020 - 01.2025
Customer Service Associate
Giant Food Stores
11.2017 - 01.2020
Cart Attendent
BJ’s Wholesale Store
10.2016 - 10.2017
Concession Associate
Regal Movie Theater
01.2015 - 09.2015
Delivery
The Review - Newspaper
01.2010 - 01.2016
Cook-Wissahickon School
Hill Freedman World Academy
Roxborough High School
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