Your Name
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Project/Program Manager
Dell Technologies OEM
03.2021 - Current
- Operate with US and Canada customers.
- Work in conjunction with the different Sales Account Teams and customers to refine the sales opportunities and clarify the project scope for the new unique product.
- Leverage the Project Plan and Schedule activities and milestones though Smartsheet.
- Aid the identification, planning and procurement of unique custom parts.
- Assist customers with EOL platforms transition to new ones.
- Granted an Inspire Award for organizing virtual team building/networking activity with cross the functional teams.
IT Project/Program Manager
Dell Technologies Services
03.2017 - 01.2021
- Supported enterprise IT Deployment for the US, Canada & Brazil.
- Implementation projects includes: Servers, Storage, Networking, Virtualizations, Storage and Upgrades, Networking Cut-Over.
- Facilitated project planning sessions and customer’s site readiness.
- Coordinated field engineers for remote and onsite deployments.
- Maintained over 95% score in customer’s satisfaction.
- Drove impressively improvements across customer’s businesses by implementing new technology for them.
Global Command Center Analyst
Dell Technologies Support
06.2014 - 03.2017
- Served US, Canada & Brazil customers.
- Monitored parts and field (labor) dispatches Same Day, 2H, 4H.
- Served supply chain by keeping informed about part shortages and availability.
- Responded/Managed events that could impact parts or field engineers’ deliverables (outages, weather, word cup, holidays).
- Awarded with Top Performer 2015 & 2016.
Technical Support Specialist
Dell Technologies Support
03.2013 - 06.2014
- Delivered technical support for client platforms via phone and chat.
- Performed well enough to be promoted as acting trainer.
- Developed training materials/work processes manual over 100+ pages.
- Trained 60+ new hires with the brand-new material I was able to develop.
- Certifications:.
- Project Management Professional (PMP) Credential ID: 2934357.
- ITIL v3.
- Credential ID: GR750520836NT Volunteer Work:.
- Junior Achievement Panama – Promoting STEM mainly in girls.
- PMI Education – Mentoring individuals for the PMP Exam.
- PMI Panama Chapter Member.
Education
Comercial - Engineering
Universidad Interamericana de Panama
Accomplishments
- Alliance Française – French Clases.
- Smartsheet Essential Training (2019) - LinkedIn.
- Strategic Agility - LinkedIn.
- Unconscious Bias) - LinkedIn.
- Microsoft Teams Tips and Tricks (2018) - LinkedIn Activities and interest.
- Literature, environmental conservation, fitness, travel.
- Semantics TED Talks, DIY Videos.
- Page 2.
Certification
Project Management Professional (PMP) & ITIL Certified.
Timeline
IT Project/Program Manager
Dell Technologies OEM
03.2021 - Current
IT Project/Program Manager
Dell Technologies Services
03.2017 - 01.2021
Global Command Center Analyst
Dell Technologies Support
06.2014 - 03.2017
Technical Support Specialist
Dell Technologies Support
03.2013 - 06.2014
Comercial - Engineering
Universidad Interamericana de Panama
Project Management Professional (PMP) & ITIL Certified.
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