Natasha Burris
Harrisburg
Summary
Strategic Executive Assistant and Operations Leader with experience supporting C-level leadership and directing healthcare operations in high-growth environments. Expertise in CRM automation architecture, regulatory compliance, AI implementation, and cross-functional execution. Proven ability to streamline processes, strengthen operational systems, and ensure regulatory readiness across technology and healthcare sectors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
At Home Matters
09.2025 - Current
- Direct daily operations of a multi-county non-medical home care agency.
- Ensure compliance with Pennsylvania Department of Health regulations and Medicaid waiver requirements.
- Oversee caregiver recruitment, onboarding, background clearances, and training documentation.
- Supervise scheduling operations, client intake processes, and care plan implementation.
- Coordinate referral partnerships with healthcare providers, case managers, and community organizations.
- Monitor audits, documentation accuracy, and quality assurance standards to maintain regulatory readiness.
- Implement operational improvements to strengthen efficiency and service delivery.
- Oversee payroll approvals, time tracking, and administrative reporting.
Executive Assistant to CEO
DGA Systems
11.2024 - Current
- Provide strategic and operational support to executive leadership within a rapidly scaling AI automation firm.
- Lead CRM automation development and workflow architecture to support client business operations.
- Manage A2P 10DLC compliance and verification processes to ensure regulatory adherence.
- Design and implement AI voice agents tailored to client business models to improve automation efficiency.
- Coordinate system deployment readiness and cross-functional execution across technical and leadership teams.
- Deliver structured executive reporting outlining priorities, milestones, and risk mitigation strategies.
Program Director
South Central PA Sickle Cell Council
01.2022 - 06.2025
- Directed strategic planning and execution of educational and community-based health programs.
- Managed program budgets, funding initiatives, and grant-supported activities to ensure sustainability.
- Built and maintained partnerships with hospitals, healthcare providers, schools, and community stakeholders.
- Supervised staff, interns, and volunteers, providing leadership development and performance oversight.
- Designed and implemented data tracking systems to measure program outcomes and improve service delivery.
- Represented the organization in healthcare collaborations and public engagement initiatives.
Case Manager
Pennsylvania Counseling Services
10.2021 - 01.2022
- Conducted biopsychosocial assessments and developed individualized service plans.
- Coordinated interdisciplinary care teams including therapists and medical providers.
- Maintained compliance with documentation standards and agency policies.
- Monitored client progress and adjusted treatment plans based on measurable outcomes.
- Conducted home visits and supported crisis intervention efforts.
Director of Operations
Samaritan Caregivers
05.2020 - 10.2021
- Oversaw daily home care operations, ensuring compliance with state and federal healthcare regulations.
- Managed admissions, discharge documentation, audits, and quality assurance processes.
- Directed workforce scheduling, payroll approvals, and staff performance oversight.
- Implemented operational improvements to enhance efficiency and reduce employee turnover.
- Collaborated with physicians, social workers, and families to coordinate comprehensive care plans.
Certified Nursing Assistant (CNA)
Penn State Health Holy Spirit Medical Center
11.2020 - 06.2021
- Delivered direct patient care within a high-volume hospital setting.
- Assisted with mobility, hygiene, feeding, and wound care.
- Recorded vital signs and reported changes in patient condition to nursing staff.
- Supported patient transport and assisted during medical procedures.
- Maintained strict adherence to infection control, HIPAA, and safety protocols.
Scheduling Coordinator
Cool Waters Homecare
08.2019 - 05.2020
- Coordinated caregiver schedules across multiple client cases to ensure continuity of care.
- Assessed client needs and matched caregivers based on skillset and compatibility.
- Managed last-minute staffing adjustments in a fast-paced environment.
- Maintained accurate documentation and communicated updates to families and providers.
Inbound Customer Service Representative
Clarks Resource UPMC
02.2019 - 08.2019
- Managed high-volume inbound calls related to patient scheduling and healthcare services.
- Processed referrals, prior authorizations, and prescription coordination.
- Maintained HIPAA compliance and accurate electronic medical record documentation.
- Resolved patient concerns efficiently and professionally.
Case Manager / Residential Counselor
YWCA Greater Harrisburg
11.2016 - 01.2019
- Managed crisis intervention and behavioral health support for residents in transitional housing.
- Developed individualized service plans focused on stability and long-term outcomes.
- Completed detailed documentation, incident reports, and progress tracking.
- Coordinated with external agencies to secure supportive services.
Receptionist
YWCA Greater Harrisburg
10.2015 - 11.2016
- Managed front desk operations, visitor intake, and security procedures.
- Directed multi-line communications and administrative correspondence.
- Maintained internal records and supported program staff operations.
Education
Associate of Science (A.S.) -
Harrisburg Area Community College
Harrisburg, PA01.2027
Skills
- Executive-Level Support
- Operations Leadership & Implementation
- Healthcare Compliance & Regulatory Readiness
- CRM Automation & Workflow Architecture
- A2P 10DLC Compliance Management
- AI Voice Agent Development
- Cross-Functional Coordination
- Process Optimization
- Executive Reporting & Strategic Communication
Certification
- Women & Substance Use Disorder Treatment Certification Addiction Technology Transfer Center (ATTC)
- Program Management Certification Completed May 2022 | Does Not Expire
- Mandated Reporter Certification Completed November 2015 | Active
- ServSafe Alcohol Certification
Timeline
Director of Operations
At Home Matters
09.2025 - Current
Executive Assistant to CEO
DGA Systems
11.2024 - Current
Program Director
South Central PA Sickle Cell Council
01.2022 - 06.2025
Case Manager
Pennsylvania Counseling Services
10.2021 - 01.2022
Certified Nursing Assistant (CNA)
Penn State Health Holy Spirit Medical Center
11.2020 - 06.2021
Director of Operations
Samaritan Caregivers
05.2020 - 10.2021
Scheduling Coordinator
Cool Waters Homecare
08.2019 - 05.2020
Inbound Customer Service Representative
Clarks Resource UPMC
02.2019 - 08.2019
Case Manager / Residential Counselor
YWCA Greater Harrisburg
11.2016 - 01.2019
Receptionist
YWCA Greater Harrisburg
10.2015 - 11.2016
Associate of Science (A.S.) -
Harrisburg Area Community College