Natasha Day
Hanover
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and performance monitoring. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in coaching and mentoring, with a strong focus on teamwork and conflict resolution, driving significant improvements in team effectiveness and operational efficiency.
Overview
29
29
years of professional experience
Work History
Team Lead
Walmart
Hanover, PA
04.2017 - Current
- I train new team members by relaying information on company procedures and safety requirements.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Assistant Store Manager
Walmart
Etters, PA
08.2008 - 04.2017
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed teams of up to 40 associates on the overnight shift, ensuring that all stocking, cleaning rotating and zoning was complete for the next day's business.
Department Manager
Walmart
Layton, UT
05.1996 - 08.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Supply Petty Officer
USNR
Salt Lake City, UT
08.2001 - 11.2005
- Improved order fulfillment rates by closely monitoring stock levels and adjusting purchasing strategies accordingly.
- Streamlined procurement processes for improved efficiency and cost reduction in supply chain operations.
- Enhanced inventory management by implementing efficient tracking systems and conducting regular audits.
- Coordinated with all 4 military branches through DLA to ensure sufficient amounts of medical kits were filled and ready to be shipped to the field.
Education
BBA - Business Administration
UMassGlobal
Aliso Viejo, CA04-2024
Associate of Arts - Liberal Studies
Brandman University
Irvine, CA06-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Teamwork and collaboration
- Problem-solving
- People management
- Leading team meetings
- Flexible schedule
- Giving constructive feedback
- Team building
- Performance evaluations
- SMART goals
- Multitasking
- Excellent communication
- Active listening
- Leadership
- Verbal and written communication
- Decision-making
Languages
English
Native or Bilingual
French
Limited Working
Greek
Native or Bilingual
German
Elementary
Timeline
Team Lead
Walmart
04.2017 - Current
Assistant Store Manager
Walmart
08.2008 - 04.2017
Supply Petty Officer
USNR
08.2001 - 11.2005
Department Manager
Walmart
05.1996 - 08.2008
BBA - Business Administration
UMassGlobal
Associate of Arts - Liberal Studies
Brandman University