Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natasha DeJesus

Allentown

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
2001
2001
years of post-secondary education

Work History

Customer Service Representative

Keystone Collects
Lehigh
10.2024 - Current
  • Assisted customers with inquiries about billing and account information.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed payments and maintained accurate transaction records for client accounts.

Administration Assistant

Fastest Labs
Allentown
10.2024 - 03.2025
  • Managed appointment scheduling for lab testing clients and staff.
  • Coordinated communication between departments to enhance workflow efficiency.
  • Maintained accurate records of client information and test results.
  • Supported the preparation of lab supplies and equipment for testing procedures.

Salesperson

Target Optical
Rockaway
02.2024 - 09.2024
  • Assisted customers in selecting eyewear and understanding product features.
  • Provided exceptional customer service through effective communication and active listening.
  • Maintained inventory levels and organized merchandise displays for optimal presentation.

Operations Manager

CVS Pharmacy
Rockaway
04.2022 - 04.2023
  • Oversaw daily operations to ensure efficient pharmacy workflow.
  • Managed inventory levels to maintain product availability and reduce waste.
  • Trained and mentored staff on pharmacy procedures and customer service standards.
  • Implemented process improvements to enhance operational efficiency and accuracy.

Education

Carteret High
Carteret, NJ

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Problem solving
  • Active listening
  • Time management
  • Training and mentoring
  • Multi-task management
  • Report transcription
  • Call center operations
  • Microsoft Office Suite
  • Problem resolution
  • Appointment scheduling
  • Verbal and written communication
  • Payment processing
  • Inbound and outbound calling
  • Data entry

Languages

Spanish
Professional

Timeline

Customer Service Representative

Keystone Collects
10.2024 - Current

Administration Assistant

Fastest Labs
10.2024 - 03.2025

Salesperson

Target Optical
02.2024 - 09.2024

Operations Manager

CVS Pharmacy
04.2022 - 04.2023

Carteret High
Natasha DeJesus