Natasha Farlow
Philadelphia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while achieving employee of the month and overall excellent evaluations.
Overview
22
22
years of professional experience
Work History
Access Services Associate III
Penn Medicine
11.2015 - Current
- Ensured smooth transitions between departments for patients by communicating relevant information to necessary personnel in a timely manner while providing excellent customer service.
- Maintained accurate patient records, ensuring data confidentiality and compliance with HIPAA regulations.
- Improved department efficiency by training new Access Services Associates on established policies and procedures.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Coordinate incoming/outgoing calls by scheduling appointments, sending messages, registering and verifying patient insurance eligibility.
Certified Phlebotomy Technician
American Red Cross
01.2014 - 11.2014
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Collected blood samples in accordance with laboratory protocols and regulations.
Medical Chart Data Collector
MedAssurant
01.2009 - 06.2011
- Traveled to medical facilities electronically downloading medical records with data collection tool;
Unit Clerk
Tucker House NSG Home
07.2004 - 01.2006
- Organized patient charts, enhancing the flow of information among healthcare providers while handling incoming calls professionally and providing excellent customer service.
Medical Assistant
Dr. Peter Arcuri
10.2001 - 02.2004
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environments while performing clinical and clerical tasks.
Education
Phlebotomist Technician -
Delaware County Community College
Media, PA12.2012
Medical Assistant -
Sandford Brown Institute
Penn, PA06.2001
High School Diploma -
John Bartram High School
Penn, PA06.1999
Skills
- Epic schedgistration certified
- Outstanding customer service
- Remain calm under stressful situations
- Problem-Solving
- Reliability and Dedication
- Caring and Empathetic
Timeline
Access Services Associate III
Penn Medicine
11.2015 - Current
Certified Phlebotomy Technician
American Red Cross
01.2014 - 11.2014
Medical Chart Data Collector
MedAssurant
01.2009 - 06.2011
Unit Clerk
Tucker House NSG Home
07.2004 - 01.2006
Medical Assistant
Dr. Peter Arcuri
10.2001 - 02.2004
Phlebotomist Technician -
Delaware County Community College
Medical Assistant -
Sandford Brown Institute
High School Diploma -
John Bartram High School
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