Natasha Farlow
Philadelphia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while achieving employee of the month and overall excellent evaluations.
Overview
22
22
years of professional experience
Work History
Access Services Associate III
Penn Medicine
Penn, PA
11.2015 - Current
- Ensured smooth transitions between departments for patients by communicating relevant information to necessary personnel in a timely manner while providing excellent customer service.
- Maintained accurate patient records, ensuring data confidentiality and compliance with HIPAA regulations.
- Improved department efficiency by training new Access Services Associates on established policies and procedures.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Coordinate incoming/outgoing calls by scheduling appointments, sending messages, registering and verifying patient insurance eligibility.
Certified Phlebotomy Technician
American Red Cross
Penn, PA
01.2014 - 11.2014
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Collected blood samples in accordance with laboratory protocols and regulations.
Medical Chart Data Collector
MedAssurant
Penn, PA
01.2009 - 06.2011
- Traveled to medical facilities electronically downloading medical records with data collection tool;
Unit Clerk
Tucker House NSG Home
Penn, PA
07.2004 - 01.2006
- Organized patient charts, enhancing the flow of information among healthcare providers while handling incoming calls professionally and providing excellent customer service.
Medical Assistant
Dr. Peter Arcuri
Penn, PA
10.2001 - 02.2004
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environments while performing clinical and clerical tasks.
Education
Phlebotomist Technician -
Delaware County Community College
Media, PA12.2012
Medical Assistant -
Sandford Brown Institute
Penn, PA06.2001
High School Diploma -
John Bartram High School
Penn, PA06.1999
Skills
- Epic schedgistration certified
- Outstanding customer service
- Remain calm under stressful situations
- Problem-Solving
- Reliability and Dedication
- Caring and Empathetic
Timeline
Access Services Associate III
Penn Medicine
11.2015 - Current
Certified Phlebotomy Technician
American Red Cross
01.2014 - 11.2014
Medical Chart Data Collector
MedAssurant
01.2009 - 06.2011
Unit Clerk
Tucker House NSG Home
07.2004 - 01.2006
Medical Assistant
Dr. Peter Arcuri
10.2001 - 02.2004
Phlebotomist Technician -
Delaware County Community College
Medical Assistant -
Sandford Brown Institute
High School Diploma -
John Bartram High School