NATASHA L. AMARO
Philadelphia
Summary
Direct Support Personnel and Home Health Aide that delivers compassionate and client focused service with over 8 years experience in delivering high quality service to clients. I have experience providing physical and emotional support to elderly and disabled individuals in the comfort of their homes. Skilled in developing individualized care plans, providing medication reminders and general housekeeping. I possess a strong desire to ensure that all clients receive the highest quality of care. I have a high level of patience and possess excellent documentation, time management, and organizational skills. I am also bilingual in English and Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIRECT CARE SPECIALIST
Almas Care
Philadelphia, PA
09.2019 - Current
- Monitored the client's vitals on a daily basis.
- Coordinate with client's family and physician regarding progress and communicate any changes in health immediately.
- Administered all prescribed medicines on time and accompanied the clients to hospital visits.
- Perform personal hygiene care and housekeeping duties.
- Prepare meals and assist clients with eating and drinking.
- Assist with the use of incontinence products or provide bathroom visit support.
- Run errands, including shopping for groceries and essential household items.
- Help clients from their beds into chairs or wheelchairs and back.
- Implemented individualized care plans to enhance patient well-being and promote independence.
- Monitored daily activities and health status to ensure safety and compliance with care standards.
HOME AID
Home Health Aide, Infant Care
Philadelphia, PA
02.2017 - 08.2017
- Helping patients with personal hygiene, dressing, bathing, and other daily tasks.
- Performing basic health care services for patients, including checking vital signs or administering prescription medication.
- Helping with general light housekeeping.
- Making transportation arrangements as needed.
- Working with a nurse, personal care aide, CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.
- Observing and reporting on patient's condition.
- Keeping up with in-service training.
- Provided compassionate care and support to infants and families, enhancing overall well-being.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Coordinated communication between healthcare providers and family members to ensure continuity of care.
- Implemented individualized care plans based on specific needs and preferences of families.
- Monitored health status of infants, reporting changes to supervisors promptly for timely interventions.
CUSTOMER SERVICE
Trinity Staffing Services Inc.
Philadelphia, PA
02.2016 - 01.2017
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Education
Vocational/Technical Certificate - Central Processing and Service Program
Philadelphia Technician Training Institute
03-2022
High School Diploma -
South Eastern High School
Philadelphia, PA01-2021
Vocational/Technical - Customer Service Curriculum
Jewish Vocational Services
Philadelphia, PA02-2010
Skills
- Punctuality
- Patient care
- HIPAA compliance
- Empathic customer interactions
- Interpersonal communication
- Efficient organization
- De-escalation techniques
- Medicine administration
- CPR, First AID & AED certified
- Creative problem solving
- Flexible, adapts to changes
Certification
- Adult Residential Licensing, Pennsylvania Department of Human Services - Pennsylvania
- Issue Date: 2020-02-01
Timeline
DIRECT CARE SPECIALIST
Almas Care
09.2019 - Current
HOME AID
Home Health Aide, Infant Care
02.2017 - 08.2017
CUSTOMER SERVICE
Trinity Staffing Services Inc.
02.2016 - 01.2017
Vocational/Technical Certificate - Central Processing and Service Program
Philadelphia Technician Training Institute
High School Diploma -
South Eastern High School
Vocational/Technical - Customer Service Curriculum
Jewish Vocational Services