Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Malone

Philadelphia

Summary

Dedicated advocate with a strong background in behavioral health services. Client-centered human services professional. Skilled in client outreach, advocacy, service coordination, crisis de-escalation, documentation, progress notes, and referrals to community resources.

Experience supporting individuals affected by mental health, substance-use, housing, rehabilitation, and criminal-justice challenges.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Participant Advocate Supervisor

Self Inc.
Philadelphia, PA
06.2025 - Current

Supervise daily participant-support operations and promote safe, respectful service delivery.

Support client engagement staff coordination, and follow-up on participants needs.

Maintain organized communication and documentation to support service continuity.

Outreach Specialist

Merakey
Philadelphia, PA
11.2021 - 04.2025
  • Conducted outreach, assessed client needs, and connected individuals to behavioral-health, substance-use, and community resources.
  • Partnered with law enforcement and treatment-court stakeholders to support individuals navigating court requirements.
  • Coordinated events and workshops to promote awareness of services and support resources.
  • Advocated for clients, coordinated referrals, and documented outreach and follow-up activities.

Residential Treatment Assistant

PATH
Philadelphia, PA
05.2017 - 12.2020
  • Supported Juvenile residents with daily living, recovery-oriented services, medication-related routines, and crisis intervention.
  • Helped maintain a structured, supportive residential environment for individuals with behavioral-health needs.
  • Supported daily operations by coordinating patient schedules and managing treatment documentation efficiently.
  • Assisted treatment teams in implementing patient care plans, ensuring compliance with established protocols.

Resident Advisor

Project Transitions
Philadelphia, PA
01.2017 - 09.2018
  • Facilitated conflict resolution among residents to promote a harmonious living environment.
  • Organized community-building activities that enhanced resident engagement and cohesion.
  • Provided mentorship and support to new residents, fostering a welcoming atmosphere.
  • Implemented wellness programs that addressed residents' physical and mental health needs.
  • Provided residents supervision, client support, and progress documentation in residential setting.

Rehabilitation Counselor

Horizon House Inc
Philadelphia, PA
07.2013 - 09.2016
  • Supported rehabilitation participants with daily living activities, group programming, transportation, medication administration, and progress-note documentation.
  • Facilitated group t sessions to promote skill development and peer support.

Program Monitor

Lycoming House
Philadelphia, PA
09.2008 - 04.2013
  • Monitored residents in a community-corrections setting and maintained compliance with program and Department of Corrections requirements.
  • Monitored program compliance with regulatory standards and policies to ensure quality service delivery.

Education

Associate of Applied Science - Criminal Justice

University of Phoenix
Phoenix, AZ
04-2027

Skills

  • Team management
  • Client advocacy
  • Trade policy
  • Decision-making skills
  • Reflective Problem Solver
  • Intentional Communicator
  • Critical Thinking
  • Logical Reasoning
  • Attention to Detail

Certification

  • Certified NAADAC / ASAM

Timeline

Participant Advocate Supervisor

Self Inc.
06.2025 - Current

Outreach Specialist

Merakey
11.2021 - 04.2025

Residential Treatment Assistant

PATH
05.2017 - 12.2020

Resident Advisor

Project Transitions
01.2017 - 09.2018

Rehabilitation Counselor

Horizon House Inc
07.2013 - 09.2016

Program Monitor

Lycoming House
09.2008 - 04.2013

Associate of Applied Science - Criminal Justice

University of Phoenix
Natasha Malone