Detail-oriented individual experienced in customer service and cash handling. Known for strong problem-solving abilities and effective communication skills. Ready to contribute to a positive team environment and enhance customer satisfaction.
Work History
Server
OIP
Wysox
2018 - 2019
Provided excellent customer service in a fast-paced dining environment.
Collaborated with kitchen staff to manage order flow effectively.
Assisted in training new servers on menu items and service procedures.
Handled cash and processed payments efficiently at the end of meals.
Resolved guest complaints swiftly to enhance overall dining experience.
Provided excellent customer service to ensure satisfaction.
Provided exceptional service to high volume of daily customers.
Handled money transactions accurately while following company procedures for handling cash payments.
Server
marks valley view
Wyalusing
2017 - 2018
Provided excellent customer service in a fast-paced dining environment.
Took food and drink orders accurately from guests at tables.
Delivered food and beverages promptly to ensure guest satisfaction.
Maintained cleanliness of dining area and table settings throughout shifts.
Handled cash and processed payments efficiently at the end of meals.
Resolved guest complaints swiftly to enhance overall dining experience.
Provided excellent customer service to ensure satisfaction.
Handled money transactions accurately while following company procedures for handling cash payments.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Assisted in training new servers.
Trained new employees on restaurant procedures and plating techniques.
Prepared checks, itemizing total meal costs and taxes.
Front Desk Receptionist
Crystal Springs Inn and Suites
Towanda
2016 - 2017
Greeted guests warmly and assisted with check-in and check-out processes.
Managed phone calls, directing inquiries to appropriate departments effectively.
Handled guest complaints promptly and efficiently, ensuring satisfaction with resolutions.
Collaborated with housekeeping to ensure rooms were prepared for incoming guests.
Maintained accurate records of reservations and guest information in the system.
Coordinated room assignments and special requests for guests during their stay.
Provided information about local attractions, amenities, and hotel services to guests.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Greeted customers warmly and made them feel welcome.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Handled payment processing and provided customers with receipts and proper bills and change.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Handled cash transactions accurately, balancing the register at the end of each shift.
Retail Sales Associate
Peebles Department Store
Wysox
2015 - 2016
Assisted customers in locating merchandise throughout the store.
Processed sales transactions accurately and efficiently at the register.
Maintained store cleanliness and organized merchandise displays effectively.
Collaborated with team members to restock shelves and manage inventory.
Provided product information and recommendations to enhance customer experience.
Handled customer inquiries and resolved issues with professionalism and care.
Participated in promotional events to increase store visibility and engagement.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers with finding the right product for their needs.
Helped customers by answering questions and locating merchandise.
Greeted customers upon entering the store and provided assistance.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Completed transactions in an efficient manner while providing excellent customer service.
Demonstrated knowledge of store products and services.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
