Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathalie Bonini

Panama City

Summary

Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.

Overview

14
14
years of professional experience

Work History

Plant HR Coordinator

3M
10.2021 - Current
  • Support local site-based Partners with the CEOs and Enterprise Operation HR team to provide full HR support for the manufacturing site.
  • Delivery of corporate programs and initiatives at the local level.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Promote an environment of compliance and adherence to all local laws and regulations.
  • Coordinated training sessions for improved team skills and knowledge.
  • Leadership initiatives directed to production teams, employee relations, development, organization effectiveness, labor relations & diversity, and inclusion.
  • Maintained compliance with labor laws and regulations, minimizing legal risks.
  • Facilitated employee relations and resolved conflicts, fostering positive work environment.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Facilitated exit interviews, gathering valuable feedback for organizational improvement.
  • 4 years 7 months

Human Resources Specialist /PR Manufacturing Local Service

3M
01.2021 - 10.2021
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Apply defined global procedures within functional disciplines such as benefits, staffing, employee relations, operations, etc.
  • Led diversity and inclusion initiatives, creating more inclusive workplace.
  • Local internal communication for benefits, company activities, and administration of communication channels, using internal support from GSC and GDC for production and non-production employees.
  • 10 months

Human Resources Administrative Specialist

3M
01.2017 - 01.2021
  • Migration lead: controlling the employee’s migration status and following up with local lawyers on the application status, renovation, or cancellation status.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
  • Handled incoming and outgoing mail.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Supported departmental goals by collaborating with colleagues on cross-functional projects.
  • Relocation process for executive's relocations process with their family, including the search for houses, schools, and more.
  • Shopping cart creator in SAP for the HR department and supporting the HR Leader.
  • 4 years 1 month

Human Resources Assistant

3M
06.2015 - 01.2017


  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Enhanced HR data management through implementation of new HR Information System (HRIS).
  • 1 year 8 months

Front Desk Receptionist

3M
07.2013 - 06.2015
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • 2 years

Front Desk Receptionist

Country Inn & Suites by Carlson Carlisle, PA
06.2012 - 01.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer problems and complaints.
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
  • Collaborated closely with colleagues to coordinate event logistics, ensuring successful outcomes for all parties involved.
  • Expedited problem resolution by diligently addressing client inquiries or concerns upon initial contact.
  • Streamlined office administration tasks for increased productivity and smooth daily operations.
  • Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
  • 8 months

Telephone Operator

Courtyard by Marriott
11.2011 - 06.2012
  • Maintained accurate records of calls placed and received.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
  • 8 months

Education

Bachelor of Business Administration (BBA) - Tourism and Travel Services Management

Universidad Del Istmo
Panama City
01.2017

High School Diploma -

Colegio Nuestra Señora De Lourdes
Panama City, Panama
12-2008

Skills

  • Employee relations
  • Microsoft office and docusign
  • HR policies compliance
  • New employee orientations
  • Benefits administration
  • Onboarding coordination
  • Recordkeeping
  • Maintains confidentiality
  • Exit interviews
  • Customer relations
  • Negotiation
  • Labor negotiations

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Portuguese
Elementary (A2)
French
Beginner (A1)

Timeline

Plant HR Coordinator

3M
10.2021 - Current

Human Resources Specialist /PR Manufacturing Local Service

3M
01.2021 - 10.2021

Human Resources Administrative Specialist

3M
01.2017 - 01.2021

Human Resources Assistant

3M
06.2015 - 01.2017

Front Desk Receptionist

3M
07.2013 - 06.2015

Front Desk Receptionist

Country Inn & Suites by Carlson Carlisle, PA
06.2012 - 01.2013

Telephone Operator

Courtyard by Marriott
11.2011 - 06.2012

Bachelor of Business Administration (BBA) - Tourism and Travel Services Management

Universidad Del Istmo

High School Diploma -

Colegio Nuestra Señora De Lourdes

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Nathalie Bonini