Nathan Gabriel
Hatboro,PA
Summary
IT Operations Supervisor with 3+ years of experience leading technical support, systems operations, data processing, and production support teams within a large-scale distribution center environment. Experienced in bridging the gap between business operations and technology through data analysis, process improvement, and cross-functional collaboration. Skilled in SQL, VBA, Microsoft Access, and Excel with a strong ability to develop reporting solutions, solve operational challenges, and quickly learn new technologies. Recognized for leadership, analytical thinking, and building strong partnerships across operations and IT teams.
Overview
4
4
years of professional experience
Work History
IT Supervisor
TJX Companies, Inc.
Philadelphia, PA
01.2023 - Current
- Lead daily operations for Systems Support, Data Entry, and Data Center functions supporting a high-volume distribution center.
- Supervise and develop teams responsible for operational data processing, merchandise ticket production, and technology support services.
- Partner with distribution center leadership to identify operational challenges and implement technology-driven solutions that improve efficiency and business performance.
- Serve as the primary local IT escalation point for hardware, software, network, and warehouse systems issues while coordinating with corporate infrastructure and application support teams.
- Manage deployment, maintenance, troubleshooting, and inventory of distribution center technology equipment.
- Develop reports and analyze operational data using Excel, Access, SQL, and VBA to provide business leaders with actionable insights and performance visibility.
- Design and maintain databases, reporting tools, and automated processes that improve data accuracy and reduce manual effort.
- Lead and support technology implementations, upgrades, and hardware initiatives across multiple departments.
- Train associates and supervisors on systems, technology tools, and operational processes.
Network Coordinator Intern
TJX Companies, Inc.
Philadelphia, PA
05.2022 - 08.2022
- Provided hardware maintenance and monitoring for distribution center systems equipment.
- Assisted corporate systems teams with infrastructure upgrades, equipment installations, and network-related projects.
- Performed user administration tasks including account creation, access management, password resets, and user terminations.
- Created a SharePoint collaboration site to improve file organization and communication across departments.
- Supported deployment and imaging of thin clients and end-user devices throughout the facility.
- Coordinated with multiple departments to ensure technology projects remained on schedule and aligned with operational requirements.
Education
Bachelor of Arts - Business Technology Administration
University of Maryland, Baltimore County (UMBC)
Baltimore12-2022
Skills
- IT asset management
- Information security policies
- IT budgeting
- Application support
- Incident management
- Business intelligence tools
- Business analysis
Timeline
IT Supervisor
TJX Companies, Inc.
01.2023 - Current
Network Coordinator Intern
TJX Companies, Inc.
05.2022 - 08.2022
Bachelor of Arts - Business Technology Administration
University of Maryland, Baltimore County (UMBC)