Nathan Moc
Philadelphia
Summary
Sales associate that is dedicated and dialed to making customer service experience as streamline as possible
Overview
10
10
years of professional experience
Work History
Sale Associate & Inventory Manager
Washington Brothers
02.2016 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining inventory accuracy through regular stock assessments and regular maintainance.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Monitored sales trends and provided insights for inventory replenishment decisions.
- Enhanced operational efficiency by streamlining checkout processes and reducing wait times for customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees on sales techniques and product knowledge to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
Education
High School Diploma -
Archbishop John Carroll High School
Radnor, PASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Sale Associate & Inventory Manager
Washington Brothers
02.2016 - Current
High School Diploma -
Archbishop John Carroll High School