Nathan Novotny
Mars
Summary
I joined Tobacco 4 Less (Glass Gallery and Wellness) in 2019 as a store associate, and quickly became the store manager. I was then in charge of store inventory tracking, scheduling, ordering/ receiving store products and supplies. I was also in charge of helping customers with advanced issues, and finding the best way to resolve more complicated issues.
Overview
9
9
years of professional experience
Work History
Store Manager
Tobacco 4 Less
Cranberry, PA
05.2019 - 03.2026
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service excellence and compliance standards.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Collaborated with vendors to negotiate favorable terms and maintain quality inventory.
- Conducted performance reviews, providing constructive feedback for professional development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Line Cook
Springfield Grille
Cranberry, PA
04.2017 - 05.2019
- Prepared high-quality menu items in accordance with established recipes and presentation standards.
- Operated kitchen equipment efficiently while adhering to safety and sanitation protocols.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
- Trained new staff on cooking techniques and kitchen procedures to ensure consistency and quality.
Education
No Degree -
Mars High School
Mars, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Staff management
- Accurate cash handling
- Opening and closing procedures
Timeline
Store Manager
Tobacco 4 Less
05.2019 - 03.2026
Line Cook
Springfield Grille
04.2017 - 05.2019
No Degree -
Mars High School