NATHAN OTERO
Philadelphia
Summary
Customer-focused Retail and Operations professional with 4 years of experience in driving sales and managing inventory. Expertise in footwear specialization, merchandising, and team leadership. Committed to enhancing customer experiences and supporting organizational growth.
Overview
10
10
years of professional experience
Work History
Manager of Sales & Operations
CH Carolina Herrera
King of Prussia
11.2025 - Current
- Oversee daily boutique operations, including opening/closing procedures, security protocols, and administrative functions.
- Deliver elevated luxury service while cultivating long-term client relationships and consistently exceeding individual and team sales goals.
- Maintain visual merchandising standards and ensure accurate inventory control and timely replenishment.
- Coach, mentor, and support sales associates to strengthen performance, collaboration, and brand alignment.
- Ensure compliance with company policies, procedures, and safety standards to maintain a professional retail environment.
Footwear & Merchandising Supervisor
Puma
Philadelphia
05.2024 - 09.2025
- Prepared new product for the sales floor while managing back-of-house operations.
- Replenished footwear, apparel, and accessories to maintain visual and inventory standards.
- Supported team development by communicating sales goals, promotions, and operational priorities.
- Assisted in driving store performance through organization, accuracy, and collaboration.
BOH & Footwear Specialist
Nike (Factory / Well-Collective / Rise)
Philadelphia
03.2018 - 05.2024
- Recognized as Nike MVP (2021-2022) for outstanding performance and leadership.
- Elevated consumer experiences through product expertise and membership education.
- Converted new shoppers into loyal Nike Members by promoting exclusive benefits and engagement opportunities.
- Partnered with teammates to increase consumer retention by 8% through strategic initiatives.
- Led inventory operations including importing, exporting, and RFID accuracy.
- Developed training plans that improved audit scores to 90%+.
- Supported multimillion-dollar sales by executing BOPIS fulfillment and floor replenishment.
Supply Chain Management / Sales
Comcast Center
Philadelphia
01.2016 - 01.2018
- Tested Xfinity Home & Security products, ensuring adherence to quality and functionality standards.
- Collaborated cross-functionally with procurement, sales, and production teams.
- Supervised team members and provided coaching and performance feedback.
- Supervised team members, providing coaching and performance feedback to enhance team capabilities.
Education
High School Diploma -
Cristo Rey Philadelphia High School
Skills
- Sales Metrics & KPIs
- Customer & Consumer Service
- Inventory management
- Stockroom Operations
- Safety & Loss Prevention
- Auditing compliance
- Microsoft Office Suite
- Team leadership
- Employee training
- Time Management
- Problem-Solving
- Visual merchandising
- Bilingual
Awards Recognition
- Nike MVP of the Month
- Nike MVP of the Year (2022)
- Nike Community Ambassador
- Work Study Employee of the Month
- Work Study Performance Award
- Union League of Philadelphia - Good Citizenship Award
Timeline
Manager of Sales & Operations
CH Carolina Herrera
11.2025 - Current
Footwear & Merchandising Supervisor
Puma
05.2024 - 09.2025
BOH & Footwear Specialist
Nike (Factory / Well-Collective / Rise)
03.2018 - 05.2024
Supply Chain Management / Sales
Comcast Center
01.2016 - 01.2018
High School Diploma -
Cristo Rey Philadelphia High School