Summary
Overview
Work History
Education
Skills
Timeline
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NATHAN PLATEL

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Summary

Dynamic and driven professional with over four years of experience in customer service and security roles, including at Werner Enterprises. Recognized for maintaining a clean driving record and enhancing customer satisfaction through effective communication. Proven problem-solver with strong attention to detail and adaptability, ensuring safety and efficiency in all operations.

Overview

6
6
years of professional experience

Work History

WERNER ENTREPRISES

Truckdriver
12.2024 - Current
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
  • Enhanced safety by conducting regular vehicle inspections and routine maintenance.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.

TARIAN GUARD SERVICES LLC

Security Officers
08.2024 - 11.2024
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
  • Maintained order during events with efficient crowd control techniques and clear communication with event staff.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Complied with all company policies, local laws, and regulations governing security guard duties.
  • Monitored CCTV systems to identify and report suspicious activities, enhancing overall security.
  • Reported maintenance issues that could pose safety hazards, maintaining safe environment for all.

Mulligan Security Llc

Security Guards Fireguardse
08.2024 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • physical crime deterrence, threat identification, patrol and surveillance, acces control, emergency response, and even customer service.
  • patrolling, monitoring surveillance, conducting building inspections, guarding entry and exit points, verifying the visitors.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Madison Security

Security Guards Inc.
12.2023 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Ensures the safety and security of staff visitors in an office building by remaining alert and aware of all activities within designated post, monitoring equipment, and talking floor patrols.
  • Occasionally monitors CCTV, auditing the electronic Article Surveillance, and supports a shrink elimination culture within the store.
  • provides information to visitors, vendors and employees and directs them to the approriate destinations, providing escort services as needed
  • maintains a daily activity log of all activities and calls for service throughout shifts.
  • Responds to alarm activations and investigates the cause, as well as assisting in conducting routine drills throughout the building.

Driver

Uber
06.2021 - 08.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Picked up passengers at their requested location and took them to their destination.
  • Used the Uber app to receive and accept ride requests, navigate to the pickup location, and track the trip.
  • Handled payment for the ride through the app.
  • Maintained a high rating from passengers by providing a smooth and enjoyable experience.

Church of God

Customer Service Department
01.2019 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted clientele for local church's social services branch
  • provided clientele with excellent customer service in-person and over the phone.

Education

Diploma - Commercial Truck Driver

ROADMASTER
4219 Fritch Drive
11-2024

Certificate - Security Guards Training

Security Training
Brooklyn, NY
11-2023

Degree In-progress - Accounting

Universite INUKA
Tabarre, Haiti
02-2019

High School Diploma -

Institution Mixte Shekinah
Port Au Prince, Haiti
07-2018

Skills

  • Friendedly, positive attitude, provided fast and friendly in person service for customers on a daily basis
  • Teamwork and collaboration
  • Customer service, Generated solutions to customer complaints that led to overwhelmingly positive feedback from customers
  • Problem-solving
  • Dependable and responsible
  • Flexible and adaptable, Fostered strong relationships with customers that increased customer relation
  • Driven, hardworking professional with 4 years of experience in customer Service Strong multitasker and problem solver with excellent communication and organization skills managers and completes projets by working adaptively and collaboratively with others Speaks Creole, English, some Spanish and some French
  • Attention to detail
  • Friendly, positive attitude
  • Computer skills
  • Excellent communication
  • Multitasking Abilities
  • Problem resolution

Timeline

WERNER ENTREPRISES

Truckdriver
12.2024 - Current

TARIAN GUARD SERVICES LLC

Security Officers
08.2024 - 11.2024

Mulligan Security Llc

Security Guards Fireguardse
08.2024 - 10.2024

Madison Security

Security Guards Inc.
12.2023 - 07.2024

Driver

Uber
06.2021 - 08.2022

Church of God

Customer Service Department
01.2019 - 09.2020

Diploma - Commercial Truck Driver

ROADMASTER

Certificate - Security Guards Training

Security Training

Degree In-progress - Accounting

Universite INUKA

High School Diploma -

Institution Mixte Shekinah

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