Nathan Saar
Vandling
Summary
Dynamic sales professional with a proven track record at Ken Pollock Mitsubishi, adept in vehicle purchasing and trade-in evaluations. Excelled in building customer trust, leading to increased sales and repeat business. Skilled in social media and sales pipeline management, demonstrating resilience under pressure and a goal-oriented mindset. Achieved consistent sales targets through effective negotiation and follow-up methods.
Overview
18
18
years of professional experience
Work History
Automotive Sales Consultant
Ken Pollock Mitsubishi
04.2019 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Knowledge of F&I. Proficient with CDK and Dealertrack for F&I
- Managed social media accounts for the dealership utilizing social media to create promotions and educational videos.
- Purchased used vehicles for the dealership utilizing many different auction websites and in-person auctions.
- Managed new and used inventories by accepting or denying inventory that would be beneficial for our market.
- Reduced outsourcing costs by managing all photography needs in-house, including equipment maintenance and inventory management.
Cell Phone Sales Representative
T-Mobile
09.2016 - 04.2019
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Service Advisor
Pep Boys
07.2015 - 06.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assistant Manager
Taco Bell
06.2007 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
No Degree - Business
Keystone College
La Plume, PASkills
- Resilience under pressure
- Effective Follow-Up Methods
- Trade-in evaluations
- Strong negotiation skills
- Adaptability to change
- Social media proficiency
- Sales pipeline management
- Goal-oriented mindset
- Credit assessment
- Proficient in Loan Risk Assessment
- Vehicle Purchasing Knowledge
Timeline
Automotive Sales Consultant
Ken Pollock Mitsubishi
04.2019 - Current
Cell Phone Sales Representative
T-Mobile
09.2016 - 04.2019
Service Advisor
Pep Boys
07.2015 - 06.2016
Assistant Manager
Taco Bell
06.2007 - 02.2016
No Degree - Business
Keystone College
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