Nathan Serratore
Topton
Summary
Versatile and results-driven professional with a robust background in both technical and customer-focused roles, notably at Turfpro Inc. Excels in troubleshooting, preventive maintenance, and fostering client relationships, enhancing satisfaction and loyalty. Demonstrated ability to quickly master new skills, leading to a 20% increase in customer satisfaction scores. Expert in equipment repair and maintenance, underpinned by strong problem-solving and communication abilities.
Overview
1
1
Certification
Work History
Hardscape Technician
Turfpro Inc.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Landscaper/Hardscaper
Saylors Lawn & Landscape
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Electrical Apprentice
IBEW375
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
Electricians Helper
BEI Electrical
- Kept equipment clean and well-maintained for optimal performance at job sites.
- Maintained clean, safe and stocked work area with appropriate equipment and supplies.
- Traced out short circuits in installed wiring using testing meters.
- Stripped insulation from wire ends with wire stripping pliers and attached to terminals for soldering.
- Completed routine electrical systems maintenance such as checking and changing out light bulbs.
- Tested and replaced system components like outlets and switches as part of preventive maintenance program.
Real Estate Agent
Coldwell Banker Hearthside
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Reviewed market research data and changed sales plans accordingly.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
Education
Brandywine Heights High School
Mertztown, PA2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Routine Inspections
- Equipment Repair
- Deadline oriented
- OSHA compliance
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Electrical repair
- Performance improvement
- Extensive organizational skills
- Issue resolution
- Assembly and production
- Tech-Savvy
- Mechanical aptitude
- Hardware installation
- Operations monitoring
- Document preparation
- Information tracking
- Operation Monitoring
- Component replacement
- Blueprint reading
- Customer rapport
- Issue analysis
- Instrument Calibration
- Staff education and training
- Schematic reading
- System diagnostics
- System installation
- Complex Repairs
- Project management
- Equipment calibration
- System Tests
- Production Assistance
- Computer-assisted diagnostics
- Risk mitigation
- Software configuration
- Inventory oversight
- User training
- Innovation skills
- Production scheduling
- Project Support
- Manufacturing processes
- Plant operations support
- Environmental compliance
- Program support
- Tool retrieval
- Cost control
- General Plumbing
- Residential construction
- Minor Carpentry
- Drywalling
- Design Techniques
- Analytical/Scientific software
- Network administration
- Design principles
- Commercial construction experience
- Construction management
- Lean manufacturing
- Project estimation and bidding
- Six sigma methodologies
- Problem-solving
- Roofing
- Mechanical tools
- Job site cleanup
- Loading and unloading
- Critical thinking
- Verbal and written communication
- Software installation
- File and record maintenance
- Equipment operation
- Health and safety regulations
- System upgrades
- Data analysis
- User support
- Regulatory compliance
Certification
OSHA 30 hour safety certification
Timeline
Hardscape Technician
Turfpro Inc.
Landscaper/Hardscaper
Saylors Lawn & Landscape
Electrical Apprentice
IBEW375
Electricians Helper
BEI Electrical
Real Estate Agent
Coldwell Banker Hearthside
Brandywine Heights High School
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