Nathan Voss
Gettysburg
Summary
Director of Restaurant Operations with over 15 years of experience in multi-unit management and brewpub operations. Demonstrated ability to drive revenue growth, reduce operational costs, and enhance guest satisfaction through effective P&L management and strategic menu development. Expertise in implementing POS systems and operational strategies that improve performance and profitability. Recognized for building strong teams and transforming underperforming locations into successful dining establishments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Restaurant Operations
Appalachian Brewing Company
Harrisburg
01.2018 - Current
- Direct operations across multiple restaurants, overseeing $XXM+ in annual revenue and X+ employees.
- Developed and managed the corporate budget, ensuring profitability across all locations.
- Negotiated vendor contracts and monitored expenses, reducing operational costs by X% annually.
- Supervised and coached General Managers to deliver consistent food, beverage, and service quality.
- Directed new restaurant openings, ensuring on-time launches within budget.
- Led seasonal menu development, boosting repeat visits and guest satisfaction scores.
- Implemented new POS, loyalty, and inventory systems, improving efficiency and tracking across locations.
- Maintained compliance with safety, equipment, and facility standards across all facilities.
Regional Manager
Appalachian Brewing Company
Harrisburg
01.2013 - 01.2018
- Oversaw multiple locations, driving double-digit sales growth and operational improvements.
- Partnered with executives on corporate budgeting and financial planning.
- Enforced company policies and brand standards across all units.
- Guided General Managers in performance management, service consistency, and profitability.
- Contributed to menu design and rollouts, aligning with market trends and guest preferences.
- Expanded brand presence regionally, fostering customer loyalty and market growth.
- Built and launched company training protocols, reducing turnover and strengthening team performance.
General Manager
Appalachian Brewing Company
Gettysburg
01.2007 - 01.2013
- Directed daily brewpub operations, managing X employees and $X in annual sales.
- Increased guest satisfaction through service improvements and community engagement.
- Transformed an underperforming site into the company's #1 most profitable location.
- Established high service and quality standards in a competitive market.
- Ensured compliance with health and safety regulations consistently.
- Fostered strong relationships with local suppliers and community partners.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Bar Manager
Mamma Ventura
Gettysburg
02.2002 - 03.2007
- Developed seasonal cocktail menus reflecting current trends and customer preferences.
- Managed daily bar operations and ensured smooth workflow.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored cash intake to reduce discrepancies.
Education
Some College (No Degree) - Computer Science
Roanoke College
Roanoke, VASkills
- Budgeting and P&L oversight
- Staff development and retention
- Culinary operations management
- Cost control and compliance
- Multi-unit management
- SOP development and training
- Brand expansion and positioning
- Menu innovation and loyalty programs
- Inventory optimization
- Leadership coaching and POS systems
Certification
ServSafe Food Manager Certification
Timeline
Director of Restaurant Operations
Appalachian Brewing Company
01.2018 - Current
Regional Manager
Appalachian Brewing Company
01.2013 - 01.2018
General Manager
Appalachian Brewing Company
01.2007 - 01.2013
Bar Manager
Mamma Ventura
02.2002 - 03.2007
Some College (No Degree) - Computer Science
Roanoke College