NATHANIEL ARMSTRONG
CarShop
Exton
8
years of professional experience
Customer-focused professional with 5+ years of experience supporting customers, reviewing documentation, explaining products and technology, coordinating service needs, and managing multiple priorities in fast-paced environments. Experienced in providing clear customer guidance, handling detailed customer information, resolving questions, and working both independently and collaboratively. Known for strong communication, organization, attention to detail, adaptability, and the ability to quickly learn new systems and processes.
Work History
Delivery Coordinator & Automotive Parts Associate
5 Years 8 Months- Serve in a customer-facing role throughout the vehicle delivery process, providing professional support, answering questions, and helping create a positive customer experience.
- Educate customers on vehicle features, controls, and technology by translating product information into clear, easy-to-understand guidance.
- Review warranty information and delivery documentation with customers, helping ensure they understand important information related to their vehicle purchase.
- Coordinate vehicle deliveries to customers and other CarShop locations while managing multiple priorities and maintaining attention to timing and accuracy.
- Address customer questions and assist with delivery-related needs by communicating effectively and coordinating with dealership personnel.
- Order automotive parts and support inventory management to help maintain efficient dealership operations.
- Maintain organized parts and operational areas while balancing customer-facing and administrative responsibilities.
- Work independently and collaboratively in a fast-paced environment requiring professionalism, reliability, organization, and attention to detail.
Retail Sales Associate
2 Years 2 Months- Assisted customers with identifying and selecting sporting goods, apparel, and other products based on individual needs.
- Provided friendly, knowledgeable customer service while answering product questions and making recommendations.
- Processed customer purchases and payments accurately using point-of-sale systems.
- Supported sales goals through proactive customer engagement and product knowledge.
- Earned recognition through multiple weekly sales contests for strong sales performance.
- Maintained organized merchandise displays and a professional sales-floor environment.
- Worked collaboratively with team members to support daily store operations and customer needs.
Delivery Driver
3 Months- Provided timely and professional delivery service while interacting directly with customers.
- Handled cash and credit-card transactions accurately.
- Managed delivery responsibilities independently while maintaining attention to timing and customer service.
- Assisted team members with store cleaning, closing, and general operational responsibilities.
Cleaner / Grounds Maintenance
2 Months- Completed cleaning and facility-maintenance assignments independently and as part of a team.
- Performed detailed cleaning of floors, restrooms, and common areas within a local school facility.
- Assisted with landscaping, grounds maintenance, and other outdoor assignments as needed.
- Demonstrated reliability, attention to detail, and willingness to take on varied responsibilities.
Education
High School Diploma - General Studies
- Coursework in Automated Manufacturing
Skills
Customer Service & Support
Verbal & Written Communication
Documentation Review
Customer Education
Problem Resolution
Data & Information Accuracy
Order & Delivery Coordination
Time Management
Organization
Attention to Detail
Team Collaboration
Independent Work
Adaptability
Sales & Transaction Processing
Automotive Parts Knowledge
Vehicle Delivery
Manual Transmission Operation
Sales
Landscape Maintenance
Zero-Turn Mower Operation
Sports Coaching
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
Delivery Coordinator & Automotive Parts Associate
CarShop
02.2021 - CurrentRead More
Delivery Driver
Papa John's
02.2020 - 05.2020Read More
Retail Sales Associate
Schuylkill Valley Sports
07.2019 - 09.2021Read More
Cleaner / Grounds Maintenance
Moonlight Cleaning Services
06.2018 - 08.2018Read More
Technical College High School
from Coursework in Automated Manufacturing
Read More
Owen J. Roberts High School
High School Diploma from General Studies
Read More