NATHANIEL ARMSTRONG
Federal Express
Exton
8
Years of experience
Customer-focused professional experienced in supporting diverse client needs and managing multiple priorities in fast-paced environments. Delivered exceptional service through strong communication and attention to detail, effectively resolving inquiries and coordinating logistics. Committed to fostering positive customer experiences and contributing to team success.
Work History
Logistics Specialist /Courier Driver
3 Months- Managed time-critical delivery routes for commercial and residential accounts, consistently meeting strict priority windows.
- Utilized handheld scanning technology to ensure real-time tracking accuracy and maintain chain-of-custody documentation and digital manifests.
- Conducted daily pre-trip and post-trip safety compliance checks to uphold vehicle and cargo security standards.
Delivery Coordinator & Automotive Parts Associate
4 Years 7 Months- Served in customer-facing role during vehicle delivery process, providing professional support, addressing inquiries, and enhancing overall customer experience.
- Serve in a customer-facing role throughout the vehicle delivery process, providing professional support, answering questions, and helping create a positive customer experience.
- Address customer questions and assist with delivery-related needs by communicating effectively and coordinating with dealership personnel.
- Coordinated vehicle deliveries to customers and CarShop locations, effectively managing multiple priorities while ensuring timely and accurate execution.
- Addressed customer inquiries and assisted with delivery-related needs through effective communication and collaboration with dealership personnel.
- Order automotive parts and support inventory management to help maintain efficient dealership operations.
- Maintain organized parts and operational areas while balancing customer-facing and administrative responsibilities.
- Work independently and collaboratively in a fast-paced environment requiring professionalism, reliability, organization, and attention to detail.
Delivery Driver
3 Months- Provided timely and professional delivery service while interacting directly with customers.
- Processed cash and credit-card transactions with precision to ensure accurate financial records.
- Executed delivery responsibilities autonomously, prioritizing timely arrivals and high customer service standards.
- Supported team members in store cleaning, closing tasks, and operational duties to enhance overall efficiency.
Retail Sales Associate
2 Months- Assisted customers with identifying and selecting sporting goods, apparel, and other products based on individual needs.
- Delivered friendly, knowledgeable customer service by answering product questions and making tailored recommendations to enhance customer experience.
- Supported sales goals through proactive customer engagement and product knowledge.
- Enhanced sales goals by engaging customers proactively and sharing in-depth product knowledge, leading to increased customer satisfaction.
- Earned recognition through multiple weekly sales contests for strong sales performance.
- Organized merchandise displays and maintained professional sales-floor environment to optimize product visibility and improve customer shopping experience.
- Worked collaboratively with team members to support daily store operations and customer needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Cleaner / Grounds Maintenance
2 Months- Completed cleaning and facility maintenance assignments, ensuring cleanliness and order in various settings.
- Completed cleaning and facility-maintenance assignments independently and as part of a team.
- Assisted with landscaping and grounds maintenance tasks.
- Displayed commitment to high-quality work by consistently managing multiple responsibilities.
Education
High School Diploma - General Studies
- Coursework in Automated Manufacturing
Skills
- Delivery Operations and Transaction Processing
- Order and Delivery Coordination
- Delivery Route Optimization
- Fleet Vehicle Management
- Vehicle Delivery
- Data & Information Accuracy
- Inventory Management
- Attention to Detail
- Time Management
- Organization
- Problem Resolution
- Client Communication
- Verbal and Written Communication
- Customer Service & Support
- Team Collaboration
- Adaptability
- Independent Work
- Landscape Maintenance
- Delivery Route Optimization
Personal Information
Timeline
Logistics Specialist /Courier Driver
Federal Express
10.2025 - 01.2026Read More
Delivery Coordinator & Automotive Parts Associate
CarShop
02.2021 - 09.2025Read More
Delivery Driver
Papa John's
02.2020 - 05.2020Read More
Retail Sales Associate
Schuylkill Valley Sports
07.2019 - 09.2019Read More
Cleaner / Grounds Maintenance
Moonlight Cleaning Services
06.2018 - 08.2018Read More
Owen J. Roberts High School
High School Diploma from General Studies
01.2020Read More
Technical College High School
from Coursework in Automated Manufacturing
01.2020Read More