Nathaniel Graell
Panama City, Panama
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Representative
ITS PTY
Panama
06.2024 - Current
- Utilized fraud detection software to analyze data and flag suspicious behavior.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
Customer Service Representative
ALORICA
Panama
02.2024 - 05.2024
- Assisted customers with product information and service options to enhance satisfaction.
- Maintained up-to-date knowledge of company products and services for informed assistance.
- Handled escalated calls with professionalism, ensuring timely resolution of concerns.
Customer Service Representative
IQOR
Panama
03.2022 - 08.2022
- Provided exceptional customer support through effective communication and problem-solving skills.
- Handled escalated calls with professionalism, ensuring timely resolution of concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - English Education
ISAE University
Via Ricardo Alfaro06-2024
High School Diploma -
Elena Ch. Pinate High School
Juan Diaz12-2021
Skills
- Customer service
- Conflict resolution
- Communication skills
- Team collaboration
- Self motivation
- Excellent communication
- Interpersonal skills
- Crisis management
- Critical thinking
- Decision-making
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Fraud Prevention Representative
ITS PTY
06.2024 - Current
Customer Service Representative
ALORICA
02.2024 - 05.2024
Customer Service Representative
IQOR
03.2022 - 08.2022
Associate of Arts - English Education
ISAE University
High School Diploma -
Elena Ch. Pinate High School