Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Overview
6
6
years of professional experience
Work History
Greeter/Host
Eat N Park
07.2019 - Current
Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
Provided friendly, attentive service throughout peak times for responsive customer care.
Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and running food/items customers needed.
Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
Maintained clean, organized environments for presentable front-of-house areas.
Fielded customer complaints and notified managers.
Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
Business Associate Intern
Redevelopment Authority of the City of Uniontown
06.2025 - 08.2025
Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
Established strong partnerships with key industry stakeholders to expand business opportunities and drive company growth.
Reviewed invoices, payment requests, and expense reimbursements prior to approval.
Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
Helped start the foundation of a Business Committee as well as the Business Improvement District (BID)
Collected, arranged, and input information into database system.
Sports Administration/Marketing Assistant Intern
Penn State Fayette
01.2025 - 05.2025
Worked closely with graphic designers to create visually appealing content that aligned with brand guidelines and messaging objectives.
Work with the athletics department in collecting and reporting finances, coordinating game-day operations for sporting events, maintain comprehensive operation manuals and protocols.
Developed and implemented marketing materials for upcoming events and department facilities
Maintained and organized all inventory records.
Participated in brainstorming sessions to generate creative ideas for new product launches or promotional campaigns.
Assisted in creating written, video, and image content for marketing channels.
Utilized specialized software to capture and process data.
Education
Business Management/Marketing
Pennsylvania State University
University Park, PA
05-2025
Skills
Patience and composure
Initiative and Self-motivation
Team player mentality
Welcoming demeanor
Sense of humor
Professional appearance
Experience with Microsoft Word, Excel and PowerPoint