Nathaniel Rosado
Harrisburg
Summary
Developed exceptional communication and organizational skills in fast-paced, customer-oriented environment. Demonstrates ability to manage multiple tasks efficiently while ensuring high-quality service. Looking to transition into new field where these transferable skills can add value and drive positive results.
Overview
2
2
years of professional experience
Work History
Switchboard Operator
Hershey Entertainment & Resorts
07.2023 - Current
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
High School Diploma -
Dauphin County Technical School
Lower Paxton06-2021
Skills
- Operating switchboards
- Quick-learning
- Dependability
- Strong telephone etiquette
- Empathy and patience
- Multi-line phone systems
- Flexibility
Timeline
Switchboard Operator
Hershey Entertainment & Resorts
07.2023 - Current
High School Diploma -
Dauphin County Technical School
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