Natika McCarty
Philadelphia
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Coordinator
JSAN Consulting/Cognizant/Google
Philadelphia, PA
10.2025 - Current
- Coordinated cross-functional teams to enhance project efficiency and streamline communication.
- Developed comprehensive operational workflows to optimize resource allocation and improve service delivery.
- Implemented process improvements that increased accuracy in reporting and documentation management.
- Led training sessions for new staff, fostering a culture of continuous learning and skill development.
- Managed vendor relationships, ensuring timely delivery of services and adherence to contract terms.
- Oversaw compliance initiatives, ensuring alignment with industry standards and regulatory requirements.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
City Mail Carrier
United States Postal Service, USPS
Hyattsville, MD
03.2020 - Current
- Maintained cleanliness of vehicles used for delivering packages.
- Utilized GPS navigation system for accurate delivery routes.
- Scanned labels on letters or parcels to confirm receipt.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Routed all classes of mail in sequence of delivery along established route.
- Reported any suspicious activities observed during mail routes.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from post office boxes.
Casino Cage Cashier
Hollywood Casino Charles Town
Charles Town, WV
11.2019 - 02.2020
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Documented monetary exchanges and transaction reconciliations.
- Issued credit lines to customers based on their financial status.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Adhered to security protocols while handling large amounts of cash.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Exchanged money, credit, tickets, or casino chips for patrons.
Count Team Clerk
MGM Casino
Oxon Hill, MD
04.2017 - 11.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained accurate records of all transactions processed.
- Identified counterfeit bills and removed them from circulation.
- Adhered to all safety protocols while handling large amounts of money.
- Operated counting machines to verify amounts of currency or coin.
- Prepared bank deposits with accompanying paperwork.
Team Supervisor
Party City
Forestville, MD
04.2015 - 04.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Team Lead
Staples
Rockville, MD
04.2013 - 04.2015
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Managed conflict resolution within the team to maintain a positive work environment.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Oversaw quality control to identify inconsistencies and malfunctions.
Cashier
Roy Rogers Restaurant
Germantown, MD
04.2012 - 04.2013
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Food Service Cashier
Six Flags
Upper Marlboro, MD
06.2011 - 10.2011
- Balanced daily sales totals against receipts issued by cash register system.
- Operated POS systems correctly when completing transactions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Frequently communicated with other team members to ensure smooth operations.
Education
High School Diploma -
Northwest High School
Germantown, MD06.2011
Skills
- Route planning
- Package handling
- Label scanning
- Vehicle maintenance
- Customer assistance
- Mail sorting
- Data entry
- Team leadership
- Record keeping
- Conflict resolution
- Quality control
- Policy implementation
- Verbal and written communication
- Project management
- Financial management
- Time management
- Software & tech proficient
Affiliations
- Im well skilled in tech, doing music production & graphic design as hobbies.
- Efficient in time management skills building a business with my hobbies.
- I like to try different skills & challenge myself every day.
Accomplishments
- Honor roll student
References
References available upon request.
Education and Training
other
Certification
DDT certified
Timeline
Operations Coordinator
JSAN Consulting/Cognizant/Google
10.2025 - Current
City Mail Carrier
United States Postal Service, USPS
03.2020 - Current
Casino Cage Cashier
Hollywood Casino Charles Town
11.2019 - 02.2020
Count Team Clerk
MGM Casino
04.2017 - 11.2019
Team Supervisor
Party City
04.2015 - 04.2017
Team Lead
Staples
04.2013 - 04.2015
Cashier
Roy Rogers Restaurant
04.2012 - 04.2013
Food Service Cashier
Six Flags
06.2011 - 10.2011
High School Diploma -
Northwest High School