Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natoyya Brown

North Wales

Summary

Dynamic professional with extensive experience as a Bankruptcy Specialist at the IRS, excelling in claims review and legal research. Proven ability to communicate effectively and maintain data integrity while managing complex cases. Committed to enhancing client experiences and fostering collaboration across departments to achieve successful outcomes.

Overview

9
9
years of professional experience

Work History

Bankruptcy Specialist

Internal Revenue Service, IRS
09.2022 - Current

• Process and monitor bankruptcy cases in accordance with IRS regulations and federal bankruptcy laws

• Review and verify legal and and financial documents for accuracy and completeness

• Maintain and update case files in IRS database, ensuring data integrity and confidentiality

• Track and manage critical court deadlines to support case resolution

• communicate with taxpayers, legal representatives, and court officials to exchange required information

• Coordinate with attorneys and revenue officers to facilitate case actions and resolve issues

Home Health Aide

Davetta Care
01.2018 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Patient Service Associate

Children’s Hospital of Philadelphia
03.2020 - 05.2022
  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
  • Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
  • Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.

Toddler Teacher

Millers Childcare
09.2016 - 06.2017
  • Provides and prepares meals for children following parents request and allergies
  • Maintains a safe play environment and promote learning through play activities
  • Supports children social and emotional development through encouragement
  • Engages and entertains children during daily topics and activities

Education

Roberts Vaux
Philadelphia, PA
06-2012

Skills

  • Claims review
  • Written and verbal communication
  • Legal research
  • Legal writing
  • Data entry
  • Document preparation
  • Documentation processing
  • Telephone etiquette

Timeline

Bankruptcy Specialist

Internal Revenue Service, IRS
09.2022 - Current

Patient Service Associate

Children’s Hospital of Philadelphia
03.2020 - 05.2022

Home Health Aide

Davetta Care
01.2018 - Current

Toddler Teacher

Millers Childcare
09.2016 - 06.2017

Roberts Vaux
Natoyya Brown