Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nawshad Chowdhury

Philadelphia

Summary

Dynamic IT Specialist and Corporate Trainer with a proven track record at AT&T, excelling in troubleshooting and diagnostics. Expert in debugging and technical issue analysis, I enhanced system performance and streamlined support processes. Adept at fostering relationships and training teams, I drive operational excellence and deliver exceptional technical support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Specialist/Corporate Trainer

AT&T
01.2025 - Current
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Restaurant Owner

Al Sham LLC
11.2019 - 12.2024
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Utilized POS system to handle customer cash and credit card transactions.

Inventory Analyst

Shah Jalal Mini Market
01.2016 - 02.2018
  • Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Used analytical models and mathematical analysis to create and maintain key performance metrics.

Education

Associates in Business - Business Administration And Management

Bucks County Community College
Newtown, PA
06-2020

High School Diploma -

Franklin Towne Charter High School
Philadelphia, PA
06-2018

Skills

  • Debugging
  • IT consulting
  • Technical reporting
  • Application support
  • Technical issue analysis
  • Troubleshooting and Diagnostics

Certification

  • Google IT Certification, Google, May 2024-November 2024 Credential ID: YDJ1957VO0IU

Timeline

IT Specialist/Corporate Trainer

AT&T
01.2025 - Current

Restaurant Owner

Al Sham LLC
11.2019 - 12.2024

Inventory Analyst

Shah Jalal Mini Market
01.2016 - 02.2018

Associates in Business - Business Administration And Management

Bucks County Community College

High School Diploma -

Franklin Towne Charter High School

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Nawshad Chowdhury