Nayla Am
Philadelphia
Summary
A hardworking professional that offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating and scheduling reservations to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Strong ability to work amongst teammates to ensure a positive, efficient work environment.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Restaurant Hostess
Steak 48
Philadelphia
05.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere that enhanced overall dining experiences.
- Managed reservations and waitlists efficiently, optimizing table turnover and improving guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated effectively with team members regarding guest needs, fostering a collaborative atmosphere to enhance service.
Restaurant Hostess
Bonchon Chicken
Philadelphia
02.2023 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere that enhanced overall dining experiences.
- Assisted in maintaining cleanliness and organization of the host area, creating an inviting environment for guests.
- Resolved guest inquiries and concerns with professionalism, ensuring a positive dining experience for all patrons.
- Adhered to all safety regulations set forth by the restaurant management team.
Cashier
Ritas Water Ice
Philadelphia
03.2021 - 07.2022
- Processed customer transactions accurately and efficiently, enhancing the overall checkout experience for patrons.
- Assisted in inventory management by restocking supplies and minimizing waste, contributing to operational efficiency.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new staff on cash register operations and customer service protocols, improving team performance and cohesion.
- Monitored and reported discrepancies in cash drawer balances, ensuring accurate financial transactions at the end of shifts.
Education
Phildelphia High School For Girls
Philadelphia, PASkills
- Team player
- Cleanliness standards
- Inventory management
- Professional demeanor
- Customer inquiries
- Conflict resolution
- Task prioritization
- Social perceptiveness
- Strong multitasking
- Multi-line telephones
- Customer service
Timeline
Restaurant Hostess
Steak 48
05.2025 - Current
Restaurant Hostess
Bonchon Chicken
02.2023 - 05.2025
Cashier
Ritas Water Ice
03.2021 - 07.2022
Phildelphia High School For Girls