Nazia Faisal
Independent Contractor
Coatesville
Summary
Experienced Contractor, successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Independent Contractor
Varela Limo Inc.
06.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised and implemented processes and procedures to streamline operations.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed paperwork using neat and legible handwriting.
- Reported customer questions, issues and complaints to management.
Independent Contractor
American Transportation Management
10.2018 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Fostered collaboration among team members when working on larger-scale projects requiring diverse expertise.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Followed corporate procedures to maintain company and customer data confidentiality.
Testing Specialist for Verizon Devices
CTDI Warehouse/Adecco
01.2017 - 03.2019
- Manage testing environment to mitigate outside variables and increase accuracy.
- Developed automated testing to increase efficiency and accuracy of test procedures.
- Drafted reports to detail findings from testing phases.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Dollar Store & Krispy Crunchy Chicken
03.2016 - 05.2017
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chief Operating Officer
Paramount
01.2008 - 06.2015
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised labor costs and departmental expenses to remain in line with budget.
Chief Operating Officer
Kwality Cable Network Services
08.2003 - 06.2015
- Monitored expenditures to mitigate risk of overages.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
High School Diploma -
PECHS Government College For Women
Karachi 09.1993 - 06.1997
Bachelor of Arts -
University of Karachi
Karachi 09.1997 - 06.1999
MBA - Marketing
University of Karachi
Karachi, Pakistan 09.2001 - 06.2004
Skills
Hardworking
undefinedAccomplishments
- Best Employee Award 2019
Timeline
Independent Contractor
Varela Limo Inc.
06.2019 - Current
Independent Contractor
American Transportation Management
10.2018 - Current
Testing Specialist for Verizon Devices
CTDI Warehouse/Adecco
01.2017 - 03.2019
Customer Service Representative
Dollar Store & Krispy Crunchy Chicken
03.2016 - 05.2017
Chief Operating Officer
Paramount
01.2008 - 06.2015
Chief Operating Officer
Kwality Cable Network Services
08.2003 - 06.2015
MBA - Marketing
University of Karachi
09.2001 - 06.2004
Bachelor of Arts -
University of Karachi
09.1997 - 06.1999
High School Diploma -
PECHS Government College For Women
09.1993 - 06.1997
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