NEALEY WHISLER
Oreland
Summary
Senior leader with 20 years of experience in guiding cross-functional teams and driving organizational initiatives. Proven track record in aligning human capital and operations with growth and financial objectives while fostering high employee engagement. Recognized for strategic thinking and a commitment to continuous learning.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
VP, Strategic Initiatives
RxSense
Boston
03.2023 - Current
- Led RxSense strategic planning process, including stakeholder engagement, input gathering, communications plan development, and implementation.
- Serve as a thought partner to the CFO/CAO and Leadership Team to develop and implement RxSense short-term and long-term strategic plans and organization-wide strategic initiatives
- Managed implementation of large cross-organizational strategic initiatives by identifying critical issues and scoping initiatives for effective resolution.
- Perform analysis and strategic consultation on critical issues impacting the organization
- Prepare briefings, memos, or presentations to communicate findings
- Take leading role in new business activity as required and supports junior staff working on new business initiatives and products.
- Tracked and communicated progress towards company goals through project management, ensuring timely delivery of key projects and programs.
- Seeks to identify process improvements in how strategic solutions are delivered to clients and acts collaboratively with other business leads to share skills and knowledge.
Global Director, Organizational Development & Talent Management
Percepta
Dearborn
09.2016 - 03.2023
- Introduced employee engagement, leadership development, DEI&B, and company branding initiatives at Percepta, enhancing organizational culture and communication.
- Transformed and scaled the talent acquisition function to support massive organizational growth - 1500 FTE to nearly 5K in 3 years.
- Created global programs, processes, and workflows for rebadging, hiring, onboarding, learning management systems, rewards and recognition, and employee surveying, streamlining operations and improving employee experience.
- Architect of company values and behaviors, weaving into everyday interactions and rewards systems.
- Revived functional area by implementing marketing, technology, and process improvement initiatives, driving engagement and operational effectiveness.
- Led and developed communications team towards 8 2022 MarCom Awards including New Employee Orientation Deck, Annual DEI&B Annual Report, Values Series, and Social Media Sites.
- Traveled the world to support, train, and lead operational teams during acquisitions and new site builds.
Operations Excellence
Raise
Chicago
05.2016 - 09.2016
- Analyzed call center operations and technologies like Salesforce and Zendesk, identified best practices, and recommended improvements to enhance overall effectiveness.
- Facilitated 'Raise Talk' sessions to develop project management skills among team members.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Global Manager, Project Management Office
Percepta
Dearborn
08.2015 - 05.2016
- Directed Global Project Management Office, leading global project managers to align project outcomes with organizational objectives.
- Reported to Executive Leadership Team on strategic initiatives, ensuring alignment with company goals and priorities.
- Project management initiatives focused on new business, SOW annual renewals, and operational excellence.
- Streamlined customer survey process, enhancing data consistency to improve decision-making across the organization.
Director, Sales Operations
TTEC
Denver
01.2015 - 08.2015
- Led sales operations initiatives for new and expanding business projects/programs, achieving over 200% of sales targets.
- Effective communicator in cross functional, global, and remote working environments; especially resilient during times of change, providing the right support at the right time through strong business acumen and soft skills.
- Served as Salesforce and reporting subject matter expert, delivering insights and guidance to enhance program effectiveness.
- Maintained this role in dual capacity through January 2016 while transitioning to Percepta.
Senior Project Manager
TTEC
Denver
07.2013 - 01.2015
- Led, partnered, and directed global project teams across all verticals.
- Facilitated and communicated project progress, ensuring quality deployment on time, per specifications, and within budget.
- Partnered with internal and external client teams to support pursuit of new business opportunities through strategy design, operational component input, project cost estimation, and risk identification.
- Contributed to departmental improvements through updates to tools, templates, and processes.
Manager, Program Sales
TTEC
Phoenix
01.2011 - 07.2013
- Recruited to launch and lead outsourced sales teams for technology clients i.e. Facebook and Fivestars.
- Led daily sales and account management activities to drive team performance.
- Developed teams' skills for effective communication, organization, sales, and relationship building.
- Improved processes and conducted training to enhance team morale.
- Directed start-up operations in North America and New Zealand, achieving key milestones.
- Acted as subject matter expert for Salesforce and reporting processes in the program.
Operations Manager
Vangent
Phoenix
08.2009 - 09.2010
- Recruited to provide leadership in a large complex paper data capture operation for the 2010 Census in conjunction with the United States Department of Commerce.
- Managed operational area of 100+ direct and indirect reports, focusing on training and team building to enhance team capabilities.
- Communicated cross-departmental goals and objectives to align efforts and improve collaboration.
- Worked with a wide range of functional areas and contracted partners to deliver and carry out process improvements and change requests.
- Facilitated collection and analysis of lessons learned to inform future operational strategies.
Director of Community Marketing
Shell Vacations
Pasadena
05.2008 - 05.2009
- Negotiated, developed, and oversaw marketing sponsorships for 300+ regional events, enhancing brand visibility with partners like Live Nation, Los Angeles Angels of Anaheim, AEG, Nederlander, and L.A. County Fair.
- Managed 100+ employees in field sales and administrative roles, streamlining operations to support marketing initiatives.
- Led strategic planning initiatives for vacation ownership and hospitality services.
- Managed cross-functional teams to enhance guest experience and operational efficiency.
- Developed marketing strategies to promote vacation packages and increase brand awareness.
Director, Marketing Operations and Quality
Shell Vacations
San Francisco
04.2003 - 05.2008
- Created promotional collateral, developed commercial strategies, and designed magazine advertisements to establish market recognition.
- Implemented standardized information systems region-wide to enhance direct mail offers, high volume reservations, employee payroll, and customer service.
- Pursued business opportunities with Napa Valley wineries including co-branded direct mail offers.
- Established a standard for maintaining high field credibility and compliance through rigorous training and monitoring.
- Led startup operations for call center, establishing foundational processes and team structure.
- Introduced new recruiting initiatives and improved employee referral program.
Education
BA - Psychology
University of Iowa
Iowa City, IASkills
- Strategic Planning
- Project Management
- Organizational strategy
- Market Analysis
- Change management
- Process Improvement
- Cross-Functional Leadership
- Stakeholder Engagement
- Talent Management
- Innovation management
- Coaching and mentoring
- Employee engagement
Certification
Project Management Professional (PMP), 2010, 1356280, Project Management Institute
Timeline
VP, Strategic Initiatives
RxSense
03.2023 - Current
Global Director, Organizational Development & Talent Management
Percepta
09.2016 - 03.2023
Operations Excellence
Raise
05.2016 - 09.2016
Senior Global Manager, Project Management Office
Percepta
08.2015 - 05.2016
Director, Sales Operations
TTEC
01.2015 - 08.2015
Senior Project Manager
TTEC
07.2013 - 01.2015
Manager, Program Sales
TTEC
01.2011 - 07.2013
Operations Manager
Vangent
08.2009 - 09.2010
Director of Community Marketing
Shell Vacations
05.2008 - 05.2009
Director, Marketing Operations and Quality
Shell Vacations
04.2003 - 05.2008
BA - Psychology
University of Iowa