Nefertari A. Trantham-Wright
Windsor
Summary
Dynamic professional with extensive experience in customer service. Proven problem-solver with strong communication skills, adept at leading cross-functional teams to meet tight deadlines. I want a position with flexibility which also gives me the ability to help people.
Overview
11
11
years of professional experience
Work History
Mail Handler
USPS
11.2022 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Customer Service
Program Manager
Paragon Security
01.2019 - 06.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Corresponded with both government officials and government employees to resolve issues,
- Conducted monthly meetings with corporate and government officials.
- Completed payroll, vacation request, disciplinary actions, training calenders.
Project Manager
Paragon Systems
09.2014 - 12.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals..
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Trained officers in control/ call center on how to handler emergency situations
- developed a call center test given at the end of training to new command center employee for satisfaction completion.
- oversaw computer systems and maintained maintenance on systems.
- Maintained a positive relationship between security and government employees regarding policy and procedures
- resolving issues between government employees and the Federal Protective Service. Customer Service
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Online07-2011
Skills
- Problem-solving skills
- Confidentiality awareness
- Effective communication
- Active listening
- Teamwork
- Customer service
- Multitasking Abilities
- Reliability
- Dependability
- Computer skills
- Professionalism
- Time management abilities
Timeline
Mail Handler
USPS
11.2022 - Current
Program Manager
Paragon Security
01.2019 - 06.2019
Project Manager
Paragon Systems
09.2014 - 12.2018
Bachelor of Science - Criminal Justice
University of Phoenix
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