Nefetia Lundy
Harrisburg
Summary
Operations and leadership professional specializing in high-stakes environments with expertise in leading diverse teams and managing complex stakeholder relationships. I bring a unique background in federal government relations and a proven ability to implement training programs that transform how an organization serves its people.
Overview
10
10
years of professional experience
Work History
Deputy Constituent Services Director
U.S. Senator John Fetterman
Harrisburg
03.2023 - Current
- Cultivated relationships with government agencies, constituents, and community organizations to strengthen community engagement and advocacy for the senator's initiatives.
- Managed full-time employees and interns statewide to streamline office operations and support service delivery.
- Evaluated team needs and implemented training programs that enhanced team skill sets and improved service effectiveness.
- Oversaw candidate selection for U.S. military academies, ensuring adherence to high standards.
Constituent Advocate, U.S. Senator Bob Casey
United States Senate
Harrisburg
10.2020 - 03.2023
- Facilitated communication between constituents and government agencies to address concerns effectively.
- Tracked and drafted responses to federal correspondence, ensuring timely and informative replies using Intertrac system.
- Supported town hall meetings and community events, enhancing engagement with constituents through outreach activities.
- Participated in training sessions designed to improve customer service skills.
Director Support Professional
Institute for Human Resources and Services
Kingston
07.2019 - 10.2020
- Advocated for individuals with disabilities by effectively communicating their needs and securing reasonable accommodations.
- Facilitated community integration for individuals with intellectual disabilities through engagement in events and life skills training.
- Supported individuals with daily living activities, ensuring proper medication administration and mobility assistance.
- Documented patient information accurately in electronic health records.
Lead Certified Phlebotomy Technician
American Red Cross
Hanover
07.2018 - 07.2019
- Coordinated healthcare team members during venipuncture process to ensure patient safety and comfort.
- Facilitated blood transfusions by efficiently transporting specimen samples from collection sites to laboratories, ensuring timely processing.
- Ensured specimen integrity by adhering to CDC guidelines and implementing aseptic techniques during collection.
- Assisted in training new staff on phlebotomy techniques and procedures.
Lead Customer Service Manager
Walmart Supercenter
Wilkes-Barre
08.2016 - 07.2018
- Assisted an average of 200 customers per shift with product selection and inquiries.
- Led process improvements for operational workflows, resulting in streamlined team performance.
- Coordinated cross-departmental communication initiatives to enhance collaboration and information flow.
- Developed incentive programs that drove employee motivation and alignment with organizational goals.
Education
Bachelors of Science - Criminal Justice, Sociology
Pennsylvania State University
University Park, PA12-2023
Associate of Science - Criminal Justice
Luzerne County Community College
Nanticoke, PA05-2021
Skills
- Government relations
- Organizational development
- Strategic planning
- Team leadership
- Effective communication
Timeline
Deputy Constituent Services Director
U.S. Senator John Fetterman
03.2023 - Current
Constituent Advocate, U.S. Senator Bob Casey
United States Senate
10.2020 - 03.2023
Director Support Professional
Institute for Human Resources and Services
07.2019 - 10.2020
Lead Certified Phlebotomy Technician
American Red Cross
07.2018 - 07.2019
Lead Customer Service Manager
Walmart Supercenter
08.2016 - 07.2018
Bachelors of Science - Criminal Justice, Sociology
Pennsylvania State University
Associate of Science - Criminal Justice
Luzerne County Community College