Neftali Vazquez Jr
Philadelphia
Summary
Dedicated professional with a strong background in customer service and cleaning techniques, honed at Pine Valley Golf Club. Recognized for enhancing guest satisfaction through meticulous attention to detail and effective relationship building. Proficient in carpet cleaning and maintaining health and safety standards, ensuring a pristine environment for all guests.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Pine Valley Golf Club
06.2021 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Warehouse Forklift Operator
ITU AbsorbTech
09.2020 - 05.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Packed items into appropriate containers for shipment.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Carpet Technician
Millicare Carpet
05.2019 - 03.2020
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Operated hand and power tools such as hand buffer , and drills to complete the job in a professional manner .
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Removed existing flooring materials and prepared area for installation of new products.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
Education
High School Diploma -
Marianna Bracetti Academy Charter School
Philadelphia, PA06.2019
Skills
- Customer service
- Guest relations
- Vacuuming and sweeping
- Cleaning techniques
- Carpet cleaning
- Floor care techniques
- Health and safety
- Organizational skills
- Supply stocking
- Relationship building
Languages
English
Native or Bilingual
Timeline
Housekeeping Room Attendant
Pine Valley Golf Club
06.2021 - Current
Warehouse Forklift Operator
ITU AbsorbTech
09.2020 - 05.2021
Carpet Technician
Millicare Carpet
05.2019 - 03.2020
High School Diploma -
Marianna Bracetti Academy Charter School
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