Neia Bailey

Reviewed and corrected credit reports, ensuring accuracy and compliance.

Perfected lien information on vehicle titles by sending title notices and processing state forms.

Collaborated with third-party loan and title servicing companies to streamline title management.

Processed title corrections and changes while interacting with dealers and external agencies.

Released PSECU’s interest on vehicles upon satisfaction, handling related out-of-state lien release documents.

• Member Specialist – Mobile Events & Activities is to interact with members and future members via the AAA Central Penn Mobile Unit by traveling to events, residences, and businesses within our nine-county servicing area. Assisted with inquiries, service requests, and sales-related transactions using multiple communication channels and appropriately promoting all AAA products and services, providing a personalized and engaged client experience every time.

• Maintained valid Pennsylvania Property & Casualty Agent's License to ensure compliance.
• Achieved sales goals established by insurance management through strategic prospecting.
• Executed effective sales prospecting via telephone, email, and in-person interactions.
• Conducted exposure and needs analyses to deliver tailored advice and recommendations.
• Demonstrated proficiency in quoting, sales processes, and system utilization.
• Communicated information clearly and professionally to enhance client relationships.
• Protected confidentiality of departmental records and sensitive client information.
• Upsold AAA products and referral sales across all business lines, increasing revenue.

• Built rapport with customers and gave accurate [Product or Service] guidance.
• Created and managed affiliate partnerships to continue driving sales.
• Investigated market conditions to identify priority needs and seek out growth opportunities.
• Helped develop profitable go-to-market strategies and related pricing and packaging specifications.
• Collaborated with marketing and sales teams to expand brand awareness.
• Developed positive relationships with new and existing customers, leading to increased sales opportunities.
• Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
• Consolidated and prepared monthly sales reports for each department to track performance versus budget.
• Managed sample product distribution and customer incentive programs to increase sales.

• Achieve sales goals through generating new business and cross-selling existing customers
• Identify and qualify sales leads generated from a variety of sources
• Help protect customers by offering Allstate products that will meet their needs
• Serve your local community by helping them prepare for life's uncertainties
• Educate prospective customers on how to protect their families and assets
• Provide a positive customer experience
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Analyzed customer needs and provided best options, upselling products and services.
• Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.

• Engaged customers and provided high level of service by carefully explaining details about documents.
• Analyzed customer needs and provided best options, upselling products and services.
• Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
• Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.

• Initiation and developed long term relationships with individual agents and agencies to contract and sell Medicare business.
• Marketing insurance products and services offered by Ritter to agents and agencies within assigned territory.
• Provide knowledgeable support to agents and agencies via phone, email, and live chat regarding their Medicare business.
• Regional travel to build business relationships throughout the area.
• Made targeted outbound calls to agent and agencies interested in offering insurance products for a specific carrier.
• Continued agent outreach, focused on increasing current agent engagement and production in their primary carrier.
• Utilized customer events and sales promotions to integrate new locations into target markets.
• Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.