Neica Hatley
Cochecton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant
Earl Karns/Private Family
10.2022 - 05.2024
- Monitored vital signs, such as blood pressure and heart rate, to track patient health status.
- Employed dispensed medication to ensure accurate and timely administration of prescribed drugs.
- Assited with activities of daily life
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Medication Technician
Juniper Village
08.2016 - 06.2018
- Administered prescribed medications to patients following physician instructions.
- Monitored patients for adverse reactions and reported findings to healthcare team.
- Operated electronic medication administration record systems to document patient medication details and other daily progress notes.
- Monitored medication storage area to maintain medication security and control & preformed shift counts of controlled medications.
- Obtained blood pressure, monitored blood glucose, & weight.
- Assist residents with activities of daily life.
Health Care Assistant
Vision Quest, Youth Services
02.2013 - 08.2014
- Dispense prescribed medication to youth and document any changes in behavior or side effects.
- Count, record and destroy controlled medications.
- Assist with youth transports to and from appointments, sports events, etc.
- Purchase and fill medical supplies in the health care department.
- Assist as direct care worker when needed.
Medical Assistant/Receptionist
Seneca Medical Cetner (Now IHS Primary Care)
07.2012 - 02.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Update all medical information and document progress notes for visits.
- Assist doctors in clinical.
- Check patients into rooms & obtain vitals.
CNA
Sugarcreek Station
03.2006 - 12.2011
- Monitored vital signs and reported significant changes to nursing staff.
- Supported mobility exercises to enhance patient physical well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
Customer Service Representative
Fashion Bug
04.2004 - 02.2006
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Ran register checking customers out and returning unwanted merchandise.
Waitress
Cochranton Family Resturant
08.1999 - 04.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - Pre Nursing
Clarion University of Pennsylvania
Clarion, PAHigh School Diploma -
Cochranton Jr. Sr. High School
Cochranton, PA06-2000
Skills
- Data entry
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
Timeline
Personal Care Assistant
Earl Karns/Private Family
10.2022 - 05.2024
Medication Technician
Juniper Village
08.2016 - 06.2018
Health Care Assistant
Vision Quest, Youth Services
02.2013 - 08.2014
Medical Assistant/Receptionist
Seneca Medical Cetner (Now IHS Primary Care)
07.2012 - 02.2013
CNA
Sugarcreek Station
03.2006 - 12.2011
Customer Service Representative
Fashion Bug
04.2004 - 02.2006
Waitress
Cochranton Family Resturant
08.1999 - 04.2004
No Degree - Pre Nursing
Clarion University of Pennsylvania
High School Diploma -
Cochranton Jr. Sr. High School
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