Neichma Ortiz
Pottstown
Summary
Results-oriented cleaner with a track record of maintaining cleanliness and sanitation in assigned areas. Skilled in vacuuming, mopping, dusting, and polishing furniture. Proven ability to develop positive working relationships and effectively communicate with staff members. Experienced in operating floor care machines and stocking supplies. Bilingual in English and Spanish, with strong customer service and organizational skills.
Overview
14
14
years of professional experience
Work History
Cleaner
NYCSSS
Bronx
09.2023 - Current
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
- Disinfected and cleaned bathroom areas, refilling dispensers.
- Emptied wastebaskets to transport trash to designated disposal areas.
- Developed positive working relationships with staff members through effective communication and collaboration.
- Stocked individual rooms and common areas with proper supplies.
- Removed dirt and debris from high-traffic areas.
- Operated floor care machines such as buffers, scrubbers, sweepers, and extractors safely.
Cleaning Compliance Coordinator
The Bridge
New York
08.2021 - 07.2022
- Supervised Maintenance team
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution
- Reviewed maintenance request and assigned needed task to teams
- Schedule deep cleaning and manage turnover of vacant apartments
- Complete inventory and order supplies
- Examine administrative efficiency and effectiveness
Maintenance
The Bridge
New York
12.2018 - 06.2020
- Performed daily maintenance tasks such as sweeping, mopping, patched, paint and sand wall, remove waste disposal in accordance with residential and commercial buildings.
- Analyze and identify repairs as needed while rounding using REAL PAGE (Electronic work order portal system)
- Manage turnover of vacant apartments and escalate specialized requests to proper department
House Keeper
Marriott Vacation Club Grande Vista
Orlando
09.2017 - 01.2018
- Performed general labor responsibilities such as changed linens, towels
- Replaced toiletries, mopping, dusting, polishing and removal of waste once hotel rooms were vacant
- Adhered to maintaining clean environment, ensuring health and safety guidelines were met
Maintenance
Quebradillas
08.2015 - 05.2016
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Cleaned, disinfected all common areas, as well as maintenance and supply inventory
Maintenance
Quebradillas
08.2011 - 09.2013
- Maintained all play and eating areas
- Cleaned all windows, removed waste, and performed simple maintenance tasks
- Adhered to establishing clean environment, ensuring health and safety guidelines were met
Education
High School Diploma -
NORMAN THOMAS HIGH SCHOOL
New York10 Hour Certificate -
DEPARTMENT of LABOR (DOL)/OSHA
Skills
- Bilingual (English/Spanish)
- Customer Service
- Plastering
- Painting
- Waxing and Stripping floors
- Administrative
- Interpersonal
- Organizational
- Results-oriented cleaning
- Vacuuming
- Mopping
- Dusting
- Polishing furniture
- Operating floor care machines
- Stocking supplies
References
References available upon request
Timeline
Cleaner
NYCSSS
09.2023 - Current
Cleaning Compliance Coordinator
The Bridge
08.2021 - 07.2022
Maintenance
The Bridge
12.2018 - 06.2020
House Keeper
Marriott Vacation Club Grande Vista
09.2017 - 01.2018
Maintenance
08.2015 - 05.2016
Maintenance
08.2011 - 09.2013
High School Diploma -
NORMAN THOMAS HIGH SCHOOL
10 Hour Certificate -
DEPARTMENT of LABOR (DOL)/OSHA