Neichma Ortiz
Pottstown
Summary
Detail-oriented Cleaner with expertise in maintaining sanitation and cleanliness. Experienced in operating floor care machines and restocking supplies. Bilingual in English and Spanish, with strong customer service and communication skills that foster positive relationships with staff.
Overview
15
15
years of professional experience
Work History
Walmart Associate
Walmart
Pottstown
09.2025 - Current
- Managed inventory levels and restocked items to ensure product availability for customers.
- Addressed customer inquiries and resolved issues efficiently to enhance customer satisfaction.
- Oversaw daily operations while enforcing company policies to maintain operational integrity.
Cleaner
NYCSSS
Bronx
09.2023 - 06.2025
- Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
- Disinfected and cleaned bathroom areas, ensuring proper supply levels by refilling dispensers.
- Cleared dirt and debris from busy walkways to maintain cleanliness.
- Cultivated positive working relationships with staff through effective communication and collaboration.
- Stocked individual rooms with essential supplies to ensure readiness for guests. and common areas with proper supplies.
- Operated floor care machines such as buffers, scrubbers, sweepers, and extractors safely.
- Operated floor care machines, maintaining safety standards and ensuring cleanliness of facilities.
Cleaning Compliance Coordinator
The Bridge
New York
08.2021 - 07.2022
- Led maintenance team in daily operations to ensure timely completion of tasks
- Educated employees through compliance training programs and periodic communications to enhance understanding of compliant work practices
- Advised management on necessary actions to ensure alignment with government regulations and promote compliance
- Collaborated with risk management, internal audit, and employee services to address compliance issues and facilitate resolutions
- Supervised Maintenance team
- Reviewed maintenance request and assigned needed task to teams
- Conducted inventory assessments and placed supply orders to maintain stock levels
- Assessed administrative processes to identify areas for improved efficiency
Maintenance
The Bridge
New York
12.2018 - 06.2020
- Executed daily maintenance tasks including sweeping, mopping, patching, painting, sanding walls, and waste disposal to uphold standards in residential and commercial buildings.
- Oversaw apartment turnover process, ensuring readiness for new tenants. Escalated specialized requests to proper department. and escalated specialized requests to proper department
- Analyzed and identified repairs while rounding using REAL PAGE (Electronic work order portal system)
House Keeper
Marriott Vacation Club Grande Vista
Orlando
09.2017 - 01.2018
- Refilled and replaced toiletries in hotel bathrooms for guest convenience., Conducted mopping, dusting, polishing, and waste removal in vacant hotel rooms to prepare for new guests.
- Executed various general labor tasks to support daily operations. responsibilities such as Replaced linens and towels in hotel rooms to maintain cleanliness and comfort for guests.
- Maintained clean environment and met health and safety guidelines to ensure guest well-being
Maintenance
La Gloriana CDT
Quebradillas
08.2015 - 05.2016
- Completed daily, weekly, and monthly checklists on building equipment to ensure compliance with maintenance schedules
- Cleaned and disinfected all common areas to ensure a safe and hygienic environment for employees and visitors.
- Conducted routine maintenance checks on electrical systems.
- Completed routine maintenance and repair.
- Performed preventative maintenance on firefighting equipment.
Maintenance
Head start vigo salas
Quebradillas
08.2011 - 09.2013
- Cleaned and organized play and eating areas to ensure a safe and welcoming environment for children.
- Cleaned windows and removed waste to uphold cleanliness and hygiene standards
- Adhered to health and safety guidelines to ensure a clean and safe environment
Education
High School Diploma -
NORMAN THOMAS HIGH SCHOOL
New York10 Hour Certificate -
DEPARTMENT of LABOR (DOL)/OSHA
Skills
- Point of Sale
- Cash Handling
- Inventory Management
- Order Fulfillment
- Loss Prevention
- Product Merchandising
- Store Maintenance
- Customer Service
- Customer Engagement
- Sales Support
- Efficient cleaning
- Administrative
- Organizational
- Interpersonal
- Bilingual (English/Spanish)
References
References available upon request
Timeline
Walmart Associate
Walmart
09.2025 - Current
Cleaner
NYCSSS
09.2023 - 06.2025
Cleaning Compliance Coordinator
The Bridge
08.2021 - 07.2022
Maintenance
The Bridge
12.2018 - 06.2020
House Keeper
Marriott Vacation Club Grande Vista
09.2017 - 01.2018
Maintenance
La Gloriana CDT
08.2015 - 05.2016
Maintenance
Head start vigo salas
08.2011 - 09.2013
High School Diploma -
NORMAN THOMAS HIGH SCHOOL
10 Hour Certificate -
DEPARTMENT of LABOR (DOL)/OSHA