Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and Interests
Generic

Neil Schwanebeck

Dover

Summary

Retail professional with extensive background in team leadership and store operations management. Exceptional ability to drive team collaboration and achieve results, ensuring smooth adaptation to changing demands. Skilled in inventory management and customer service, known for reliability and proactive approach to problem-solving.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Store Team Lead

Ollies Bargain Outlet
03.2024 - 03.2025
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
  • Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
  • Analyzed sales data to identify trends and inform decision-making processes geared toward maximizing profits.
  • Coordinated staff scheduling, balancing business needs with employee preferences to maintain morale and productivity.
  • Trained new team members, fostering a positive work environment and promoting teamwork.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Managed inventory levels to optimize stock availability and reduce waste through regular audits.
  • Oversaw financial processes such as budgeting, forecasting, and reporting to ensure fiscal responsibility.

Club Manager

BJ's Wholesale Club
09.2005 - 03.2023
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
  • Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
  • Resolved conflicts between members or staff in a timely manner using diplomacy skills.
  • Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Assistant Club Manager

BJ's Wholesale Club
01.2000 - 09.2005
  • Worked closely with the Club Manager providing leadership and direction within the club and driving club performance. Responsible for leading the front end/member service, OMNI, tire bay, gas station, merchandising, receiving, establishing operational efficiencies, maintaining policies and procedures, delivering a positive service experience to members, and providing leadership and direction within the club.

Various

BJ's Wholesale Club
07.1994 - 12.1999
  • Various assignments including Tire sales and installation, Receiving and inventory Control Manager, Asset Protection Manager, Merchandising Supervisor, Human Resources Manager, and Customer Service Manager.

Education

High School Diploma -

Kennard-Dale High School
Fawn Grove, Pa
05.1993

Skills

  • 28 Years Forklift experience
  • Store operations
  • Health and safety
  • Employee scheduling
  • Budgeting and finance
  • Workplace safety
  • Customer engagement
  • Stock replenishment
  • Store maintenance
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction

Certification

  • Safe and skilled operation of counterbalance, narrow aisle reach, and sit down forklifts, as well as several classes of scissor lifts.
  • ServSafe PA Dept of Agriculture Required certification for managers and supervisors in facilities which handle food. Key points being Hazard Analysis Critical Control Points (HACCP) and general food safety and sanitation.

Languages

English
Native or Bilingual

Timeline

Store Team Lead

Ollies Bargain Outlet
03.2024 - 03.2025

Club Manager

BJ's Wholesale Club
09.2005 - 03.2023

Assistant Club Manager

BJ's Wholesale Club
01.2000 - 09.2005

Various

BJ's Wholesale Club
07.1994 - 12.1999

High School Diploma -

Kennard-Dale High School

Hobbies and Interests

Woodworking and carpentry, home remodeling, music, and spending time with my two daughters.

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Neil Schwanebeck