Neitra Dillard
Upper Darby
Summary
Dynamic Patient Access Representative with extensive experience at MedMetrics®, LLC, excelling in patient registration and insurance verification. Proven ability to maintain confidentiality and deliver exceptional customer service, ensuring seamless patient experiences. Skilled in electronic medical records management and financial processing, contributing to efficient healthcare operations.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
MedMetrics®, LLC information products, content and output
Parsippany-Troy Hill
11.2021 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Scanned documents into electronic medical records system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Answered phones promptly in a professional manner.
- Explained policies, procedures and services to patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Created new patient accounts in EMR system as needed.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Education
High School Diploma -
Chester High School
Chester, Pa01-1996
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- Confidentiality compliance
- Financial processing
- Customer service
Timeline
Patient Access Representative
MedMetrics®, LLC information products, content and output
11.2021 - Current
High School Diploma -
Chester High School
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