Neitra Dillard
Upper Darby
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
4
4
years of professional experience
Work History
Patient Access Representative/Outpatient/Emergency
Crozer- Keystone Health Network
11.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Records Clerk
Main Line Health System
11.2022 - 03.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Updated patient records with new information to keep data current and accurate.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
Education
No Degree - Computer And Information Sciences
Cheyney University of Pennslyvania
Cheyney, PAHigh School Diploma -
Chester High School
Chester, PA06-1996
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- EMR
- Payment processing
- Verbal and written communication
- Data entry
- Records maintenance
Timeline
Medical Records Clerk
Main Line Health System
11.2022 - 03.2023
Patient Access Representative/Outpatient/Emergency
Crozer- Keystone Health Network
11.2021 - Current
No Degree - Computer And Information Sciences
Cheyney University of Pennslyvania
High School Diploma -
Chester High School
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