Nena Young
Penns Creek
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Wellspan
02.2023 - Current
- Administered patient assessments and collected vital signs to support effective clinical decision-making.
- Assisted in scheduling appointments and managing electronic health records for streamlined operations.
- Implemented patient care protocols to enhance service delivery and improve patient satisfaction.
- Collaborated with healthcare teams to coordinate treatment plans and ensure continuity of care.
- Trained new staff on medical procedures, office protocols, and compliance standards for quality assurance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtain blood and urine samples
- Phlebotomy
- Chart Abstraction
- Traveled to multiple locations to work
Caregiver
Caregivers America
09.2020 - 01.2022
- Assist with patient's needs
- Medication reminders
- Collect specimens
- Meal preparations
- Assist with appointments and hospital visits
- Take vitals, weight and height
- Help with wheelchair, cane, and walker use
- Activities of daily living
- Patient daily documentation
- End of Life Care
Store Manager
Dollar General
04.2018 - 10.2020
- Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments.
- Handled register transactions and prepared daily deposits.
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Placed special orders to call other stores to find desired items.
- Responded to service inquiries and coordinated resolutions with management and floor associates.
- Put up signage regarding promotions, organized display settings, and followed changes to store regulations.
- Payroll and scheduling
- Inventory and Ordering supplies
- Received two promotions from Keyholder to Assistant Manager to Store Manager
Baker/Cook/Servicer
Good Wils
04.2010 - 09.2012
- Maintained working knowledge of the restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Effectively managed large amounts of incoming calls.
- Generated sales leads.
Head Host/Server/Expediter
Applebees
02.2006 - 10.2010
- Maintained working knowledge of the restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Effectively managed large amounts of incoming calls.
- Generated sales leads.
Cook/Cashier
McDonalds
07.2003 - 09.2007
- Maintained working knowledge of the restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Effectively managed large amounts of incoming calls.
- Generated sales leads.
Chef/Server/Banquet
Aramark
09.2004 - 02.2007
- Maintained working knowledge of the restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Assisted supervisors to identify and resolve issues in the restaurant.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
- Provided accurate product information.
- Effectively managed large amounts of incoming calls.
- Generated sales leads.
Education
Medical Clinical Assistant -
McCann School of Business and Technology
Lewisburg, PA02.2023
Food Service and Management - undefined
Sun Area Career and Technology
New Berlin, PA06.2005
High School Diploma -
Selinsgrove Area High School
Selinsgrove, PA06-2005
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Patient care
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Payment collection
- Medical billing
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Medical records oversight
- Vital signs monitoring
- Insurance confirmation
- Sample collection procedures
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Phlebotomy
- Data entry
- Compassionate
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Patient relations
- Medical office administration
- Complex Problem-solving
- Compassionate caregiver
- Lab equipment calibration
- Lab equipment operation
- OB/GYN procedures
- Reliable transportation
- Companionship and emotional support
- Professional bedside manner
- Electrocardiographic rhythm recognition
- Laboratory maintenance
- Chronic disease management
- Customer relationship management (CRM)
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Wellspan
02.2023 - Current
Caregiver
Caregivers America
09.2020 - 01.2022
Store Manager
Dollar General
04.2018 - 10.2020
Baker/Cook/Servicer
Good Wils
04.2010 - 09.2012
Head Host/Server/Expediter
Applebees
02.2006 - 10.2010
Chef/Server/Banquet
Aramark
09.2004 - 02.2007
Cook/Cashier
McDonalds
07.2003 - 09.2007
Food Service and Management - undefined
Sun Area Career and Technology
Medical Clinical Assistant -
McCann School of Business and Technology
High School Diploma -
Selinsgrove Area High School