Nermen Zaki

• Design ADA complaint curb ramps
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Prepared detailed reports on design progress and performance.

• Oversaw fast-paced front desk operations and guests' needs at a busy facility
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction
• Assisted customers with returns, refunds and resolving transaction issues

• Conducted site visits to ensure project compliance with federal and state regulation

• Enhanced teamwork and communication skills through regular collaboration with

multidisciplinary teams.

•Participated in Design/Safety and Constructability Review meetings, discussing safety, design,

crash history, and environmental issues.

• Calculated guide rails and analyzed resurfacing project data.

• Managed an independent guide rail project.